Truck Service Advisor: Diagnostics, Scheduling & Customer Care

Rush Enterprises Inc.; Dayton (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K plan

Stock purchase

Performance incentives

Career advancement

Job summary

Rush Truck Centers in Dayton, OH seeks a Service Advisor to sell and schedule required service work for commercial trucks and equipment. Gather customer details, perform walk-around inspections, connect to J-Pro for on-the-spot diagnostics, and reference service history.

Create repair orders and obtain customer signatures. Advise customers on vehicle care per manufacturer specs, communicate expected times, obtain approvals for additional repairs, and maintain accurate records.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

CDL license

Customer service

Communication skills

Problem-solving

Education

High school diploma or GED

One year service experience or equivalent education

Job description

Rush Truck Centers in Dayton, OH seeks a Service Advisor to sell and schedule required service work for commercial trucks and equipment. Gather customer details, perform walk-around inspections, connect to J-Pro for on-the-spot diagnostics, and reference service history.

Create repair orders and obtain customer signatures. Advise customers on vehicle care per manufacturer specs, communicate expected times, obtain approvals for additional repairs, and maintain accurate records.