Truck Service Advisor & Customer Liaison

CSM Companies, Inc. - Kenworth; Canton (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

CSM Kenworth Canton seeks an experienced Service Advisor to act as the liaison between customers and technicians when service is required. You will sell and schedule needed service work on commercial trucks for the dealership service department, ensuring clear communication and accurate estimates.

In this role, you will handle initial customer contact, review inspections, prepare quotes, and coordinate with shop foremen to schedule repairs while maintaining high standards of customer service and

Qualifications

• Experience selling service work in a dealership environment.
• Ability to maintain professionalism in a fast-paced, multitask setting.
• Excellent writing and communication abilities for customer interactions.
• Proficiency with industry technology and computer systems.

Responsibilities

• Create a positive initial contact with service customers.
• Handle service phone calls professionally and promptly.
• Review inspections and estimates; recommend maintenance and repairs.
• Provide accurate written estimates for labor and parts.

Skills

Sell service work

Multitasking under pressure

Customer service excellence

Writing skills

Communication skills

Industry tech proficiency

Education

High school diploma or equivalent

Tools

Shop software

ERP systems

Job description

CSM Kenworth Canton seeks an experienced Service Advisor to act as the liaison between customers and technicians when service is required. You will sell and schedule needed service work on commercial trucks for the dealership service department, ensuring clear communication and accurate estimates.

In this role, you will handle initial customer contact, review inspections, prepare quotes, and coordinate with shop foremen to schedule repairs while maintaining high standards of customer service and