Truck Service Advisor: Customer Care & Repairs

Whiteford Kenworth Inc; Lima (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Career growth opportunities

Medical, dental, and vision insurance

Short term disability and life insurance

401(k) with employer matching

Annual paid time off (PTO)

Family-friendly atmosphere

Job summary

Whiteford Kenworth Inc in Lima, Ohio is seeking a Service Advisor to act as the primary liaison between customers and our service department. In this role, you will ensure exceptional customer service experiences while overseeing service orders and coordinating repairs for heavy-duty trucks.

The ideal candidate will have Service Writer/Advisor experience or training, organized and friendly personality, and strong communication skills. We offer competitive pay and benefits including medical, dental, and vision insurance, 401(k) with employer matching, and more.

Qualifications

• Experience as a Service Writer/Advisor is advantageous.
• Must be organized and possess a friendly demeanor.
• Ability to manage time efficiently and communicate effectively.

Responsibilities

• Welcome customers and assess their service needs.
• Communicate service recommendations and costs to customers.
• Coordinate service appointments and create repair orders.
• Maintain accurate service history records.
• Follow up with customers for satisfaction after service.

Skills

Service Writer/Advisor experience or training

Organized and friendly personality

Time management skills

Great communication skills

Strong customer service skills

Team-oriented and self-motivated

Valid driver's license

Job description

Whiteford Kenworth Inc in Lima, Ohio is seeking a Service Advisor to act as the primary liaison between customers and our service department. In this role, you will ensure exceptional customer service experiences while overseeing service orders and coordinating repairs for heavy-duty trucks.

The ideal candidate will have Service Writer/Advisor experience or training, organized and friendly personality, and strong communication skills. We offer competitive pay and benefits including medical, dental, and vision insurance, 401(k) with employer matching, and more.