Truck Service Advisor — Customer-Focused with Growth Path

Love's Travel Stops & Country Stores Inc.; Menomonie (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Career development

On-the-job training

Holiday pay

401(k) with match

Bonus program

Job summary

Love's Travel Stops & Country Stores Inc. is seeking a Service Manager/Supervisor in Wisconsin to lead service operations, supervise a team, and ensure high standards of customer care.

The role includes guaranteeing accurate repair orders, scheduling, and cost estimates while coordinating with technicians. Applicants should have prior service management or supervisory experience, mechanical know-how, and strong math and computer skills.

Qualifications

• Experience in service management or supervision.
• Mechanical experience is preferred.
• Ability to perform basic math and use a computer.
• Willingness to work flexible shifts, nights, weekends, and holidays.

Responsibilities

• Greet customers in person or by phone and deliver exceptional service.
• Listen to problems, determine required service, and prepare repair orders.
• Estimate time and cost for repairs and advise on additional services.
• Secure customer agreement before proceeding with repairs and manage expectations.
• Coordinate repairs with technicians and maintain documentation.
• Verify final invoices and reconcile work performed.

Skills

Service management

Supervision

Mechanical experience

Basic math

Computer skills

Job description

Love's Travel Stops & Country Stores Inc. is seeking a Service Manager/Supervisor in Wisconsin to lead service operations, supervise a team, and ensure high standards of customer care.

The role includes guaranteeing accurate repair orders, scheduling, and cost estimates while coordinating with technicians. Applicants should have prior service management or supervisory experience, mechanical know-how, and strong math and computer skills.