Truck Care Service Advisor: Lead, Sell & Delight Customers

Love's Travel Stops & Country Stores Inc.; Oak Creek (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition Assistance

Paid Time Off

Flexible Scheduling

401(k) Match

Medical Insurance

Dental Insurance

Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus

Hiring Immediately

Job summary

Love's Travel Stops & Country Stores Inc. in Oak Creek, WI is seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.

This role combines technical and managerial skills to lead service centers and progress toward Truck Care leadership. Responsibilities include greeting customers, estimating repair costs, promoting sales, obtaining approvals, and keeping customers informed of progress while handling complaints with a focus on satisfaction

Qualifications

• 6 months experience in customer service or sales preferred.
• Valid driver's license with clean safety record.
• Pass drug screening and medical exam as per regulations.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.

Skills

Communication

Interpersonal Skills

Customer Focus

Salesmanship

Teamwork

Job description

Love's Travel Stops & Country Stores Inc. in Oak Creek, WI is seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.

This role combines technical and managerial skills to lead service centers and progress toward Truck Care leadership. Responsibilities include greeting customers, estimating repair costs, promoting sales, obtaining approvals, and keeping customers informed of progress while handling complaints with a focus on satisfaction