Truck Service Advisor - Commission Eligible

Bruckner Truck Sales; Lowell (AR); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation plans

Paid time off and holidays

Excellent health, dental and vision

401(k) with profit sharing

Tuition assistance

Employee stock ownership

Flexible spending account

Drug-free workplace

Descrizione del lavoro

Bruckner Truck & Equipment in Lowell, AR is seeking a Service Advisor to greet customers, capture service needs, and drive repair orders from estimate through close. The role serves as the liaison between the service team and customers, handling warranty questions and campaign documentation.

The position emphasizes strong communication, teamwork, and the ability to coordinate between customers, vendors, and the shop to ensure efficient vehicle service and timely updates.

Competenze

• Must have good communication skills and the ability to interact with customers, vendors and co-workers.
• This is a safety-sensitive role requiring pre-employment drug testing.

Mansioni

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Provide supporting documents to determine warranty coverage and open campaigns.
• Acquire customer approvals, provide estimates, book & close all service tickets.
• Assist with closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the Liaison between the Service Department and the customer.

Conoscenze

Excellent communication skills

Customer service oriented

Descrizione del lavoro

Bruckner Truck & Equipment in Lowell, AR is seeking a Service Advisor to greet customers, capture service needs, and drive repair orders from estimate through close. The role serves as the liaison between the service team and customers, handling warranty questions and campaign documentation.

The position emphasizes strong communication, teamwork, and the ability to coordinate between customers, vendors, and the shop to ensure efficient vehicle service and timely updates.