Truck Service Advisor — Customer-Focused Solutions

Paycom - ATS; Commerce City (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) plan with company match

Profit-sharing program

Tuition assistance

Job summary

Bruckner Truck & Equipment in Commerce City, CO, is seeking a Service Advisor to greet customers, capture repair needs, and translate them into repair orders. You will verify warranty coverage and campaigns, secure approvals, and schedule and close service tickets while maintaining excellent communication with customers.

The role requires strong interpersonal skills, the ability to work around trucks, and physical capability to lift, climb, and inspect; safety-sensitive with pre-employment drug

Qualifications

• Excellent communication and interpersonal skills for customer, vendors, and coworkers.
• Safety-sensitive position with pre-employment drug testing.
• Ability to climb around, on and under trucks to inspect and diagnose.
• Physical ability to lift 50 pounds to the waist and 25 pounds to the shoulder.
• Professional appearance.

Responsibilities

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Provide supporting documents to determine warranty coverage and open campaigns.
• Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required.
• Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters.
• Assist with closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the Liaison between the Service Department and the customer.

Skills

Customer service

Communication

Warranty processing

Repair orders

Data entry

Job description

Bruckner Truck & Equipment in Commerce City, CO, is seeking a Service Advisor to greet customers, capture repair needs, and translate them into repair orders. You will verify warranty coverage and campaigns, secure approvals, and schedule and close service tickets while maintaining excellent communication with customers.

The role requires strong interpersonal skills, the ability to work around trucks, and physical capability to lift, climb, and inspect; safety-sensitive with pre-employment drug