Truck Care Service Lead – Sales, Service & Customer Delight

Love's Travel Stops & Country Stores Inc.; Morningside (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Flexible scheduling

401(k) match up to 5%

Medical/Dental/Vision insurance

Competitive pay

Career development

Quarterly bonus

Hiring immediately

Job summary

Love's Travel Stops & Country Stores Inc. is seeking a Service Advisor to drive sales success in our Truck Care facilities through salesmanship, leadership, and exceptional customer service.

As a Service Advisor, you will lead service centers, greet customers, provide repair estimates, coordinate promotions, and collaborate with managers on talent acquisition. The role requires reliable communication, strong organizational skills, and the ability to work in a fast-paced, customer-focused

Qualifications

• 6 months in customer service or sales preferred.
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
• Must be able to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
• Collaborate with managers in the efforts of talent acquisition.

Skills

Customer service

Salesmanship

Leadership

Communication

Teamwork

Multitasking

Tech literacy

Job description

Love's Travel Stops & Country Stores Inc. is seeking a Service Advisor to drive sales success in our Truck Care facilities through salesmanship, leadership, and exceptional customer service.

As a Service Advisor, you will lead service centers, greet customers, provide repair estimates, coordinate promotions, and collaborate with managers on talent acquisition. The role requires reliable communication, strong organizational skills, and the ability to work in a fast-paced, customer-focused