Quick Service Manager - Tropical Cafe'

Dunkin'; Beaumont (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Tropical Smoothie Café in Beaumont, TX is seeking an onsite Crew Manager who will lead daily operations, recruit and train staff, and drive guest satisfaction in a fast-casual setting.

You will monitor sales, manage costs, and coordinate with marketing to implement promotions while upholding brand standards and sanitation.

This role requires hands-on leadership, strong communication, and a commitment to delivering friendly, efficient service for every guest.

Qualifications

• Minimum 1 year of managerial experience in the restaurant or fast-casual field required.
• Experience recruiting, hiring, training & developing employees.
• Experience in growing sales & providing excellent customer service.
• Demonstrated ability to drive operational excellence in both front of the house & back of the house.

Responsibilities

• Monitor sales growth & cost control of the café against the budgeted expectation & historical performance, to ensure that profit goals are met.
• Maintain & exceed customer expectations to build brand loyalty.
• Present a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
• Communicate & stay updated on all marketing & promotional materials.
• Execute marketing & sales programs, following appropriate guidelines.
• Build café sales by cultivating relationships in the business community & initiating local store marketing campaigns.

Skills

Management

Recruiting

Training

Sales growth

Customer service

Operations excellence

Cost control

Communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

Requirements

• Minimum of 1 year of managerial experience in the restaurant or fast-casual field required.
• Experience recruiting, hiring, training & developing employees.
• Experience in growing sales & providing excellent customer service.
• Demonstrated ability to drive operational excellence in both front of the house & back of the house.
• Nice to have a proven track record of managing cost of goods & labor.
• Basic computer skills, including Microsoft Word, Excel and Outlook.
• Effective verbal & written communication skills.

Duties & Responsibilities

• Monitor sales growth & cost control of the café against the budgeted expectation & historical performance, to ensure that profit goals are met.
• Maintain & exceed customer expectations to build brand loyalty.
• Present a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
• Communicate & stay updated on all marketing & promotional materials.
• Execute marketing & sales programs, following appropriate guidelines.
• Build café sales by cultivating relationships in the business community & initiating local store marketing campaigns.