TRIPLER EXPRESS - Customer Experience Associate

Aafes; Pepeekeo (HI); On-site; USD 30,000 - 36,000; Full time

Job summary

Aafes in Pepeekeo, Hawaii seeks a frontline customer service associate to enhance the guest experience through proactive engagement and recommendations. You will listen to customers, propose solutions, and help build Exchange brand loyalty while supporting daily store operations.

The role emphasizes responding to customer needs, maintaining a friendly demeanor, and collaborating with team members to ensure a smooth shopping experience on a Monday–Friday schedule.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.

Responsibilities

• Drive customer experience through proactive, customer-focused behaviors and actions.
• Actively evaluate customers' needs by listening, providing solutions, and making recommendations to maximize satisfaction and Exchange brand loyalty.

Skills

Customer service

Active listening

Education

High school diploma

Job description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

HOURS OF OPERATION NEEDED - MONDAY THRU FRIDAY FROM: 0600-1730 HRS.