Supervisory Customer Experience Associate

The Exchange; Wrightstown (NJ); On-site; USD 26,000 - 38,000; Full time

Job summary

The Exchange is seeking a Supervisor in Wrightstown, NJ to oversee associates and execute strategies that deliver a tailored customer experience within assigned department(s). This role uses strong leadership to empower staff, create a positive environment, and strengthen Exchange brand loyalty.

Responsibilities include coaching and training teammates, ensuring product knowledge and sales skills, maintaining merchandise presentation, and enforcing loss prevention and safety procedures.

Qualifications

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Ensures a high level of customer satisfaction through excellent service.
• Leads associates utilizing effective communications; trains and coaches.
• Ensures associates have product knowledge and sales skills.
• Maintains loss prevention and safety procedures; secures assets.
• Communicates expectations; maintains records and feedback.
• Operates register; handles transactions with accuracy.
• Performs other duties as assigned.

Skills

Retail experience

Willingness to take additional责任

Education

High school diploma or equivalent

Job description

Job Description

Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.

Job Grade

2

Job Tier

1

Career Area

Retail Operations

Supervisor

Yes

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

THIS IS FOR A RFT SUPERVISOR IN HARD LINES. IT INCLUDES HEALTH AND BEAUTY AND HOUSEWARES JUST TO NAME A FEW. APPLICANTS NEED TO HAVE FLEXIBLE WORK SCHEDULEMUST BE 18. HOURS AND DAYS OF WORK MAY CHANGE DUE TO OPERATIONAL NEEDS. WEEKENDS AND HOLIDAYS ARE LIKELY. HOURS AND DAYS OF WORK WILL BE DISCUSSED DURING THE INTERVIEW. YOU MAY HAVE TO WORK A ROTATING SCHEDULE. THERE ARE MANY BENEFITS LIKE MEDICAL/DENTAL INSURANCE, 401K, PAID SICK AND VACATION LEAVE AND RETIREMENT JUST TO NAME A FEW. MILITARY SPOUSES/RETIREES/VETERANS HAVE HIRING PREFERENCE.

Salary Minimum

$19.10

Salary Maximum

$27.39

Major Duties

• Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
• Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
• Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.
• Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
• Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
• May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
• Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

30-Sep-2026