Customer Experience Associate

Aafes; Tyndall Air Force Base (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Medical insurance

Dental insurance

Life and disability insurance

Paid time off

Shift differential/holiday pay

Pension and 401K

Base access

Mass Transit program

DoD employee status

Job summary

AAFES is seeking a Customer Experience Associate to greet shoppers, resolve questions, and process refunds and exchanges with courtesy. You will help create a welcoming atmosphere and build connections with every guest.

This role offers flexible scheduling, benefits including medical and retirement plans, and opportunities to grow within the Exchange network on DoD property at Tyndall AFB.

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet customers and assist with purchases and inquiries.
• Process returns and exchanges following procedures.
• Complete transactions accurately and efficiently while engaging customers.
• Cross-train in other store areas as needed.

Skills

Customer service

Cash handling

Retail experience

Communication skills

Tech adaptability

Team player

Education

High school diploma or equivalent

Tools

POS systems

Job description

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

• flexible scheduling
• comprehensive medical
• dental
• life and disability insurance
• paid time off
• shift differential/holiday pay
• traditional pension and 401K plan
• access to the base and its facilities
• Mass Transit program
• status as an employee of the DoD

So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

AVAILABILITY NEEDED: MON-FRI: 0900-1900, SAT AND SUN: 0900-1900. WITH PROPER NOTICE SCHEDULE MAY VARY DUE OPERATIONAL NEEDS.