Customer Experience Associate INT-Main PX Powerzone $16

Aafes; Fort Drum (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

AAFES at Fort Drum, NY is hiring a Retail Sales Associate to drive excellent customer experiences through proactive, friendly service. You will listen to customers, assess needs, demonstrate products like handheld devices, TVs, and video games, and suggest solutions to maximize satisfaction and brand loyalty.

Ideal candidates have a high school diploma, retail experience, and the ability to work a rotating schedule including days, nights, weekends, and some holidays.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Willing to learn and adapt to technology needs.
• Strong customer service and communication skills.

Responsibilities

• Assist customers with electronics questions and product recommendations.
• Maintain rotating schedule including days, nights, weekends, and some holidays.
• Cross-train in other store areas as needed.

Skills

Excellent communication

Basic computer skills

Learn and adapt to technology

Share brand knowledge

Electronics interest

Cross-train in other areas

Retail experience

Retail electronics experience

Education

High school diploma or equivalent

Job description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Ideal candidates can work a rotating/varied shift within the hours/days listed in the sample schedule below to include days, nights, weekends, and some holidays.

Rotating Schedule these days/hours possible flexibility

• Sunday 10001800
• Monday 0800-1900
• Tuesday 0800-1900
• Wednesday 0800-1900
• Thursday 0800-1900
• Friday 0800-1900
• Saturday 0900-1900

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Strong interest in electronics products:
  • Hand-Held Devices
  • Connected Technology
  • Televisions
  • Video Games
• Willing to cross-train and work in other areas of the store, as needed
• Excellent communication skills
• Basic computer skills
• 12 months Retail Electronic experience preferred
• 12 months Retail experience preferred