Customer Experience Associate INT Customer Service -Main PX 1000-1930

Aafes; Fort Drum (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Holiday pay

Job summary

Aafes is seeking a friendly Customer Service Associate to enhance the Exchange shopping experience. You will listen to customers, present solutions, and guide them through refunds and exchanges to build brand loyalty.

The role requires a high school diploma, retail experience, and a willingness to work a rotating schedule including days, nights, weekends, and holidays. Holiday pay is offered to eligible candidates.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• Able to learn and adapt to current technology needs.
• Able to stay calm when customers are stressed or upset.
• Able to think quickly on the spot to answer customer questions.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Cash handling experience preferred.
• Excellent communication skills.

Responsibilities

• As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints.

Skills

Customer-focused

Excellent communication

Basic computer skills

Retail experience

Calm under pressure

Quick thinker

Willing to cross-train

Cash handling experience

Education

High school diploma or equivalent

Job description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Ideal candidate can work a rotating schedule within the hours posted in the sample schedule below to include days. nights, weekends, and some holidays. We offer holiday pay to eligible candidates. Please see sample schedule below.

Sample Schedule

• Sunday: 1000-1800
• Monday: 1000-1930
• Tuesday: 1000-1930
• Wednesday: 1000-1930
• Thursday: 1000-1930
• Friday: 1000-1930
• Saturday: 1000-1930

Holiday hours 0900-1700 closed Thanksgiving and Christmas

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.