Triage Pharmacy Technician — Care Center Support

Oracle Taleo

United States

On-site

USD 38,000 - 52,000

Full time

4 days ago

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Job summary

PruittHealth Pharmacy Services in Durham, NC is seeking a Pharmacy Technician- Triage to join our office-style setting, working under the supervision of a licensed pharmacist. The role focuses on triaging prescriptions, handling inbound calls from healthcare staff, and coordinating back-up pharmacy needs within our professional environment.

Responsibilities include prioritizing workflows, researching questions, and entering orders into the pharmacy system.

Qualifications

National Certified Pharmacy Technician required or earned within 90 days
Pharmacy experience preferred or graduate of a Pharmacy Technician Certification Program
Equal Employment Opportunity employer

Responsibilities

Provide quality customer service to our customer healthcare centers.
Triage customer service requests by department, urgency and information/response required.
Prioritize daily workflow queues.
Research questions, issues and variances and provide resolution to customer.
Collect, prioritize and sort orders and direct to appropriate workflow queue.
Complete new patient entry into the pharmacy system application.
Review orders for completeness and contact healthcare centers when orders requiring more information are received.
Initiate pharmacy procedures for urgent forms and communications to healthcare center staff.
Coordinate and manage back up order process.
Enters orders accurately into pharmacy computer application system when required.
Prioritizes and performs multiple tasks and projects concurrently.