Pharmacy Technician: Triage & Customer Care Liaison

PruittHealth; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

PruittHealth, a new pharmacy office–style setting, seeks a Pharmacy Technician to support long term care pharmacy practices under the direct supervision of a licensed pharmacist. You will handle incoming calls from facility staff, triage prescriptions in the pharmacy system, and serve as a liaison between the pharmacy and customer healthcare centers.

Responsibilities include prioritizing workflows, processing orders, and ensuring accurate data entry while maintaining excellent customer service.

Qualifications

• National Certified Pharmacy Technician required or earned within 90 days of employment.
• Pharmacy Experience preferred or graduate of a Pharmacy Technician Certification Program.

Responsibilities

• Provide quality customer service to our customer healthcare centers.
• Triage customer service requests by department, urgency and information/response required.
• Prioritize daily workflow queues.
• Research questions, issues and variances and provide resolution to customer.
• Collect, prioritize and sort orders and direct to appropriate workflow queue.
• Complete new patient entry into the pharmacy system application.
• Review orders for completeness and contact healthcare centers when orders requiring more information are received.
• Initiate pharmacy procedures for urgent forms and communications to healthcare center staff.
• Coordinate and manage back up order process.
• Enters orders accurately into pharmacy computer application system when required.
• Prioritizes and performs multiple tasks and projects concurrently.

Skills

Customer service

Triaging prescriptions

Pharmacy systems

Communication

Education

National Certified Pharmacy Technician

Pharmacy Technician Certification Program

Tools

Pharmacy software

Job description

PruittHealth, a new pharmacy office–style setting, seeks a Pharmacy Technician to support long term care pharmacy practices under the direct supervision of a licensed pharmacist. You will handle incoming calls from facility staff, triage prescriptions in the pharmacy system, and serve as a liaison between the pharmacy and customer healthcare centers.

Responsibilities include prioritizing workflows, processing orders, and ensuring accurate data entry while maintaining excellent customer service.