Certified Triage Technician

PruittHealth; Durham, Northern (NC, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

PruittHealth in Durham, NC is seeking a National Certified Pharmacy Technician to join a brand-new office-style setting supporting long term care pharmacy practices. The role works under a licensed pharmacist and a team of certified triage technicians, focusing on outstanding customer service for facility staff, prescribers and nursing teams.

Responsibilities include triaging prescriptions, processing orders, coordinating back-up needs, ensuring accurate data entry, and maintaining efficient

Qualifications

• National Certified Pharmacy Technician – required or earned within 90 days.
• Pharmacy experience preferred or graduate of a Pharmacy Technician Certification Program.
• Experience with triaging prescriptions and customer service in a pharmacy setting.

Responsibilities

• Provide quality customer service to customer healthcare centers.
• Triage customer service requests by department, urgency and information/responserequired.
• Prioritize daily workflowqueues.
• Research questions, issues and variances and provide resolution to customer.
• Collect, prioritize and sort orders and direct to appropriate workflow queue.
• Complete new patient entry into the pharmacy system/application.
• Review orders for completeness and contact healthcare centers when orders require more information.
• Initiate pharmacy procedures for urgent forms and communications to healthcare center staff.
• Coordinate and manage back up order process.
• Enters orders accurately into pharmacy computer applications system when required.
• Prioritizes and performs multiple tasks and projects concurrently.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Education

National Certified Pharmacy Technician

Job description

Description

JOB PURPOSE:

Brand-new Pharmacy office style setting location. This location is a closed-door, professional, office-setting, supporting long term care pharmacy practices. We offer competitive pay and a desirable practice setting. Pharmacy Technician practices under the direct supervision of a licensed pharmacist and as part of a team of Certified Triage Pharmacy Technicians. Job responsibilities include providing outstanding customer service by receiving incoming calls from customer facility staff, nursing staff and prescribers; coordinating back-up pharmacy needs; triaging prescriptions within the pharmacy computer system; processing some prescription orders and refill requests and serves as a liaison between the pharmacy and customer healthcare centers.

ESSENTIAL JOB FUNCTIONS. DUTIES. AND RESPONSIBILITIES

• Provide quality customer service to our customer healthcare centers.
• Triage customer service requests by department, urgency and information/responserequired.
• Prioritize daily workflowqueues.
• Research questions, issues and variances and provide resolution tocustomer.
• Collect, prioritize and sort orders and direct to appropriate workflowqueue.
• Complete new patient entry into the pharmacy systemapplication.
• Review orders for completeness and contact healthcare centers when orders requiring more information arereceived.
• Initiate pharmacy procedures for urgent forms and communications to healthcare centerstaff.
• Coordinate and manage back up orderprocess.
• Enters orders accurately into pharmacy computer applicationsystem when required.
• Prioritizes and performs multiple tasks and projectsconcurrently.

Requirements for Position:

National Certified Pharmacy Technician – required or earned within 90 days of employment

Pharmacy Experience – preferred or graduate of a Pharmacy Technician Certification Program

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As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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