Triage & Client Services Specialist - Flexible Hours (Bilingual)

C2 GPS—Workforce Solutions Greater Dallas; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A workforce solutions organization in Dallas is seeking a Triage Specialist to create positive first impressions by effectively triaging customers entering the Workforce Center. This role involves assessing customer needs, determining eligibility for programs, and ensuring efficient service delivery. The ideal candidate will have strong customer service skills, a high school diploma or GED, and preferably, a degree in a relevant field. Bilingual in English and Spanish is strongly preferred, and flexible hours may be necessary.

Qualifications

• Knowledge of effective management techniques and practices.
• Ability to develop strategies and solutions.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Assist individuals at the workforce center.
• Conduct one-on-one sessions with customers.
• Collect and analyze customer eligibility information.

Skills

Knowledge of workforce development

Exceptional customer service

Excellent problem-solving skills

Excellent verbal and written communication skills

Ability to understand eligibility guidelines

Education

High School Diploma or GED

Undergraduate degree in relevant field

Job description

A workforce solutions organization in Dallas is seeking a Triage Specialist to create positive first impressions by effectively triaging customers entering the Workforce Center. This role involves assessing customer needs, determining eligibility for programs, and ensuring efficient service delivery. The ideal candidate will have strong customer service skills, a high school diploma or GED, and preferably, a degree in a relevant field. Bilingual in English and Spanish is strongly preferred, and flexible hours may be necessary.