Customer Solutions Representative

MMC Group LP; Hurst (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

MMC Group LP in Hurst, TX is seeking a Customer Solutions Representative to support job seekers at a workforce career center. This onsite, full-time role involves building relationships, understanding employment goals, and connecting clients with job opportunities, education, and community resources.

You will assist with resumes, applications, interview preparation, and professional presentation, while explaining services and resources.

Qualifications

• High school diploma or GED required.
• Strong communication, customer service, and organizational skills.
• Empathy, patience, and ability to work with diverse backgrounds.
• Proficiency with computers, word processing, and spreadsheets.
• Ability to learn multiple systems and manage priorities.
• Valid driver’s license, insurance, and good driving record.
• Six months of relevant experience preferred.
• English/Spanish bilingual skills strongly preferred, but not required.

Responsibilities

• Assist customers in person, by phone, and via virtual platforms.
• Assess employment goals and connect job seekers with opportunities.
• Help with resumes, applications, interview preparation, and professional presentation.
• Explain employment services, educational opportunities, and community resources.
• Follow up with customers and support service and performance goals.
• Collaborate with coworkers and community partners to meet customer needs.

Skills

Communication

Customer service

Organizational skills

Empathy

Patience

Computer literacy

Multi-system learning

Driver's license

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

General computer skills

Job description

Customer Solutions Representative | Spanish Bilingual Preferred

Location: Hurst, TX 76053 — Onsite

Pay: $21.00/hour

Schedule: Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m.

Help people take the next step in their careers.

MMC Group is seeking Customer Solutions Representatives to support job seekers at a workforce career center in Hurst. In this role, you’ll build relationships, understand customers’ employment goals, and connect them with job opportunities, education, and community resources.

If you enjoy helping others, solving problems, and providing thoughtful customer service, this opportunity could be a strong fit.

What You’ll Do

• Assist customers in person, by phone, and through virtual platforms.
• Assess employment goals and connect job seekers with appropriate opportunities.
• Help customers with resumes, applications, interview preparation, and professional presentation.
• Explain available employment services, educational opportunities, and community resources.
• Follow up with customers and contribute to the career center’s service and performance goals.
• Collaborate with coworkers and community partners to support customer needs.

What You’ll Bring

• High school diploma or GED required.
• Strong communication, customer service, and organizational skills.
• Empathy, patience, and the ability to work with customers from diverse backgrounds.
• Confidence using computers, word processing, and spreadsheets.
• Ability to learn multiple systems and manage competing priorities.
• Valid driver’s license, proof of insurance, and a good driving record.
• Six months of relevant experience preferred.
• Workforce development, employment services, or career counseling knowledge is helpful.
• English/Spanish bilingual skills strongly preferred, but not required.

This is an onsite office position. Occasional driving, travel, and schedule flexibility may be required.