Treatment Coordinator, Sales

WRIGHT DENTAL SITE HOLDINGS LLC; Cold Spring (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K

PTO accrual

Paid holidays

Job summary

Wright Dental Site Holdings LLC in Kentucky seeks a Treatment Coordinator to drive patient care from consultation to case closure. You will guide patients through treatment plans, coordinate appointments, and assist with financing options.

This is a high-impact sales-support role that contributes to practice growth. The position emphasizes strong communication, organization, and teamwork with clinicians and marketing.

Qualifications

• Excellent written and verbal communication skills required.
• Superior interpersonal and customer service skills necessary.
• Fluent in English; Spanish a plus.

Responsibilities

• Maintain understanding of the practice’s lead-to-sales process.
• Nurture leads and opportunities per the lead-to-sales process.
• Partner with Marketing on campaigns and follow up on targeted leads.
• Present comprehensive treatment plans to patients from consults or exams.
• Provide financial alternatives and assist with third-party financing.

Skills

Communication skills

Interpersonal skills

Empathy

Self-motivation

Professional demeanor

Organization

Adaptability

Education

High school diploma

Higher education preferred

Tools

Practice management software

Job description

Job Summary: Patient Consult/Implant CoordinatorThe Treatment Coordinator’s role is integral to practice success and is considered a sales position. The TC will be responsible for ensuring patients receive a correct treatment plan as diagnosed by the doctor, provide financial alternatives, assist the patient in removing any barriers to treatment, and assisting the doctor with closing the patient’s case.Duties/Responsibilities:Maintain a high understanding of the practice’s lead-to-sales process.Nurture leads and opportunities as defined by the lead to sales process training.Partner with Marketing Manager on marketing campaigns and follow up on targeted leads from campaigns.Assist with content creation for marketing platforms as requested (patient testimonials)Present (or compliment the doctor’s presentation) of comprehensive plan to patients from the consult or initial examination.Provide financial alternatives and assist with 3rd party financing.Coordinate patient’s care, necessary appointments, and team member hand offs.Track case acceptance, money collected and report daily/weekly.Track and follow up with all patients who have unscheduled treatment.Use practice management and other pertinent software accurately, by entering correct data into systems to ensure patient’s care is precisely documented.Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.Perform other duties as required.Required Skills/Abilities:Excellent written and verbal communication skillsSuperior interpersonal and customer service skillsHas empathy for others and high emotional intelligenceIs self-motivated and drivenHas a professional and confident demeanorMaintains excellent organizational skillsAdaptable and open to learnEducation and ExperienceHighschool diploma required, higher education preferred.2+ years of prior sales experience3+ years in customer service or related fieldHealthcare experience preferred, but not requiredFluent in English required and Spanish as second language is a plus.Physical RequirementsAbility to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer.Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas.Ability to lift to 0-15 pounds if necessary.Company BenefitsComprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.