Treatment Coordinator

Lightwave Dental Management LLC; Williamsburg Square (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Team environment

Job summary

Lightwave Dental Management LLC is seeking a Treatment Coordinator to guide patients from consideration to action, partnering with clinical and front office teams to ensure a seamless experience from treatment presentation to scheduling.

The role emphasizes presenting plans clearly, reviewing benefits, and coordinating appointments and finances with warmth and professionalism in a busy dental setting.

Qualifications

• Two years of front office experience in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of Open Dental or similar dental software is required.
• Dental insurance knowledge strongly preferred.
• Ability to schedule and manage patient flow effectively.

Responsibilities

• Present treatment plans clearly and empathetically.
• Review insurance benefits and financial options with patients.
• Schedule treatments and help patients stay on track.
• Verify insurance for clinical appointments.
• Collect payments for services rendered.
• Develop and maintain doctor/hygiene schedules as needed.
• Greet and check patients in and out with warmth.
• Educate, consult and present treatment plans to patients.

Skills

Front desk exp

Dental software

Insurance knowledge

Scheduling

Microsoft Office

Education

High school diploma

Tools

Open Dental

Practice software

Job description

This is the perfect role for someone who loves building relationships, creating great experiences, and helping patients understand the value of their treatment with confidence and care.

What You’ll Do:

As our Treatment Coordinator, you’ll be the friendly guide who helps patients move from "I’m not sure" to "Let’s do this!" You’ll partner closely with our clinical and front office teams to create a smooth, positive experience from treatment presentation to scheduling.

You’ll help with:

• Presenting treatment plans in a clear, caring, and confident way
• Reviewing insurance benefits and financial options with patients
• Scheduling treatment and helping patients stay on track with their care
• Answering questions and easing concerns with warmth and professionalism
• Supporting a seamless patient experience from start to finish
• Partnering with the dental team to help patients say yes to their healthiest smile
• Scheduling and confirming patient appointments
• Verifying insurance for all clinical appointments
• Collecting all monies due for services rendered
• Developing and maintaining doctor/hygiene schedules as necessary
• Greeting and checking patients in and out, before and after treatment
• Educate, consult and present patient treatment plans

We’re looking for someone who brings positive energy, strong communication skills, and a true passion for helping people.

You’ll be a great fit if you are:

• Friendly, upbeat, and patient-focused
• Confident discussing treatment, insurance, and financial arrangements
• Organized and able to manage details without losing the personal touch
• A great communicator who can build trust quickly
• Comfortable working in a fast-paced dental environment
• A team player who brings solutions, smiles, and great energy every day

Dental experience is strongly preferred, especially experience with treatment coordination, insurance, scheduling, or patient financing.

Ready to Join Us?

Bring your energy, your organization, and your passion for helping patients smile brighter. We’d love to meet you!

Qualifications:

• High school diploma or equivalent required
• A required minimum of two years of front office experience in a dental setting
• Proficiency with Microsoft Office Suite
• Required knowledge of Open Dental or other Dental software systems
• Dental Insurance knowledge strongly preferred