Orthodontics Treatment Coordinator

Great Expressions; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Great Expressions is seeking a Treatment Coordinator to enhance patient experience by clearly explaining treatment needs and benefits and by guiding patients through financial options to enable commitment to care. The role emphasizes collaboration with doctors and staff to ensure smooth patient flow and adherence to regulations.

Ideal candidates will have dental office experience, familiarity with dental terminology, and strong communication skills to support patient understanding and

Qualifications

• High School Diploma or GED with 4+ years in a dental office.
• Bachelor's degree in Healthcare Administration or related field preferred.
• Familiarity with dental terminology to clarify treatment options.

Responsibilities

• Explain and promote the treatment plan to patients.
• Assist patients with financial arrangements and options.
• Guide patients through proper office flow for follow-up appointments.
• Ensure compliance with relevant regulations and policies.

Skills

MS Office

Practice Management systems

Interpersonal communication

Insurance plans knowledge

Education

High School Diploma or GED

Bachelor's degree in Healthcare Administration or related

Job description

Job Summary:

The Treatment Coordinator serves as a key member in the patient experience and flow. This position is responsible for explaining and ensuring the patient understands what treatment they need, the importance of the treatment to their overall health and the financial options to deploy in order to commit to the needed care.

Essential Duties & Responsibilities:

• Communicates recommended treatment plan to the patient and promotes good qualities of your doctor
• Listens to individual patients concerns and assists the patient through by applying judgment and practical solutions
• Provides feedback to patients regarding specific tactics that change financial and patient care outcomes
• Works to obtain commitment to financial arrangement protocols from patients
• Guides patients through proper office flow to assist in arranging appointments for follow up treatment
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)
• Other tasks as requested by direct Manager

Education & Experience:

• High School Diploma or GED with 4 or more years' experience in a dental office environment
• Familiarity with dental terminology to clarify to patient's treatment options
• Ideal candidates will have a Bachelor's degree in Healthcare Administration, Medical Sales or other related degree

Knowledge, Skills & Abilities:

• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Ability to work with mathematical concepts to practical situations
• Ability to read, analyze and interpret common insurance plans and financial information
• Proven track record of developing highly productive working relationships
• Ability to work independently and professionally in a fast past environment
• Excellent written and interpersonal communication skills
• Superior patient experience skills and successful track record of positive patient communications
• Ability to create and maintain good communications with the patient in order to explain and gain patient treatment planning understanding and acceptance