Scheduling Coordinator

DENTISTRY FOR LIFE SITE HOLDINGS LLC; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K

PTO accrual

Paid holidays

Job summary

DENTISTRY FOR LIFE SITE HOLDINGS LLC is seeking a Scheduling Coordinator to manage patient appointments, registrations, and payments, ensuring timely responses and a positive practice representation. The role includes lead nurturing, coordination of consults, and accurate data entry in the practice management system.

The ideal candidate has strong communication and customer service skills, proficiency with MS Office, and experience with Salesforce.

Qualifications

• Excellent written and verbal communication skills.
• Superior interpersonal and customer service skills.
• Professional demeanor and pleasant phone voice.
• Basic computer skills; MS Office proficiency a plus.
• Ability to maintain persistency and positive call voice during challenging calls.

Responsibilities

• Schedule appointments to production goals.
• Coordinate registration and forms for appointments; verify insurance when applicable.
• Greet patients and notify team of arrival; manage wait times and communication of schedule changes.
• Enter patient information accurately; maintain notes and logs in Salesforce; document contacts.
• Nurture leads and opportunities per lead-to-sales process; coordinate consults and handoffs.
• Collect patient co-pays; use practice management software; maintain KPI statistics.

Job description

Job Summary: Scheduling Coordinator (Patient Service Representative, Patient Advocate)The Scheduling Coordinator’s role is important to practice success and is considered an administrative role with sales responsibilities. The Scheduling Coordinator will be responsible for ensuring all patients are responded to promptly and provide an excellent representation of the practice during all correspondence.Duties and ResponsibilitiesScheduling appointments to production goal as directed.Coordination of proper registration and forms necessary for appointment.Verify insurance when applicable.Greet patients warmly and notify team of patient’s arrival. Maintain awareness of patient’s wait time and facilitate with team.Enter all patient information accurately and promptly.Communicate schedule changes with practice team in a timely manner; work diligently to fill any open slots as they become available.Maintain a high understanding of the practice’s lead to sales process.Nurture leads and opportunities as defined by the lead to sales process training as directed.Be knowledgeable about the providers, types of care, promotions, and financing options available so that the lead’s questions are answered appropriately.Coordinate lead’s necessary consult appointment and team member hand offs.Collect patient co-pays and enter into the practice management software.Use Salesforce accurately, by entering correct notes and contact logs to ensure each contact is documented.Maximize the use of Salesforce by understanding the features and progressing your knowledge through the resources available.Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.Perform other duties as required.Required Skills and AbilitiesExcellent written and verbal communication skillsSuperior interpersonal and customer service skillsHas a professional and demeanor and pleasant phone voiceBasic computer skills required and proficiency in MS products a plusAbility to maintain persistency and positive call voice during periods of less than friendly respondents.Able to use computer while simultaneously using computer to schedule appointmentsEducation and ExperienceHighschool diploma required, higher education preferred.1+ years of prior call or customer service experience preferred.Fluent in English required and Spanish as second language is a plus.Physical RequirementsAbility to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer.Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas.Ability to lift to 0-15 pounds if necessary.Company BenefitsComprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.