Treatment Coordinator - Patient Experience & Financing

Plum Dental Group; Providence (RI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Paid time off

Job summary

Plum Dental Group is seeking a Treatment Coordinator to deliver compassionate, educational care. You will listen to patient concerns, explain treatment options, discuss financials, and support case acceptance while aligning with production goals.

The role expands patient coordination skills with financial and clinical knowledge to back patient experience and practice goals. Travel between locations is required as needed.

Qualifications

• Strong communication skills and ability to explain clinical concepts in lay terms.
• Comfortable discussing financial responsibilities with empathy and professionalism.
• Highly organized with ability to manage multiple cases simultaneously.

Responsibilities

• Review treatment plans with patients and explain care clearly.
• Answer questions and address concerns about treatments and costs.
• Present insurance estimates and third‑party financing options.
• Assist patients with financing applications when needed.
• Follow up with undecided patients and track treatment acceptance.
• Coordinate with providers to prioritize urgency and scheduling.
• Verify coverage and submit pre-authorizations.
• Collect payments and support billing inquiries.
• Communicate coverage changes or out‑of‑pocket expectations to patients.
• Maintain welcoming reception and professional front desk presence.
• Input treatment plan details and financial arrangements into CareStack.
• Coordinate schedules and confirm appointments to optimize patient flow.
• Verify patient demographics and medical histories for HIPAA compliance.
• Schedule follow‑ups and collect payments or co‑pays.
• Restock front office supplies and assist with filing and correspondence.
• Provide front desk support during peak times and travel between locations.

Skills

Communication skills

Explain clinical concepts

Empathy and professionalism

Organization

CareStack familiarity

Tools

CareStack

Job description

Plum Dental Group is seeking a Treatment Coordinator to deliver compassionate, educational care. You will listen to patient concerns, explain treatment options, discuss financials, and support case acceptance while aligning with production goals.

The role expands patient coordination skills with financial and clinical knowledge to back patient experience and practice goals. Travel between locations is required as needed.