Treatment Coordinator

Plum Dental Group; Providence (RI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Paid time off

Job summary

Plum Dental Group is seeking a Treatment Coordinator to deliver compassionate, educational care. You will listen to patient concerns, explain treatment options, discuss financials, and support case acceptance while aligning with production goals.

The role expands patient coordination skills with financial and clinical knowledge to back patient experience and practice goals. Travel between locations is required as needed.

Qualifications

• Strong communication skills and ability to explain clinical concepts in lay terms.
• Comfortable discussing financial responsibilities with empathy and professionalism.
• Highly organized with ability to manage multiple cases simultaneously.

Responsibilities

• Review treatment plans with patients and explain care clearly.
• Answer questions and address concerns about treatments and costs.
• Present insurance estimates and third‑party financing options.
• Assist patients with financing applications when needed.
• Follow up with undecided patients and track treatment acceptance.
• Coordinate with providers to prioritize urgency and scheduling.
• Verify coverage and submit pre-authorizations.
• Collect payments and support billing inquiries.
• Communicate coverage changes or out‑of‑pocket expectations to patients.
• Maintain welcoming reception and professional front desk presence.
• Input treatment plan details and financial arrangements into CareStack.
• Coordinate schedules and confirm appointments to optimize patient flow.
• Verify patient demographics and medical histories for HIPAA compliance.
• Schedule follow‑ups and collect payments or co‑pays.
• Restock front office supplies and assist with filing and correspondence.
• Provide front desk support during peak times and travel between locations.

Skills

Communication skills

Explain clinical concepts

Empathy and professionalism

Organization

CareStack familiarity

Tools

CareStack

Job description

Job Title: Treatment Coordinator
Department: Operations
Reports To: Practice Manager
FLSA Status: Non-Exempt

Position Summary

As a Treatment Coordinator,you’llplay a key role in delivering a compassionate and educational experience for every patient.You’lllisten closely to their concerns, build trust through empathy and clear communication, and help them understand and feel confident about the treatment they need. By discussing financial options with care and clarity,you’llsupport patients in making informed decisions and ensure they feel comfortable moving forward. Your work directly supports production goals and case acceptance, and your ability to build connections and strong relationships will help ensure every patient feels informed, heard, and supported throughout their dental journey.

This roleexpands onPatient Coordinator responsibilities, applying those skills to more advanced coordination and patient support.By combiningstrong communicationwith financial and clinical knowledge, the Treatment Coordinator directly supports patient experience, case acceptance, andpractice production goals.

Key Responsibilities

Treatment Presentation

• Review treatment plans with patients and explain recommended care in clear, patient-friendly terms.
• Listen with care to answer any questions and address any concernsregardingrecommended treatments,costs, and next steps.
• Present financial responsibilities, insurance estimates, and third-party financing options.
• Assistpatients with financing applications when needed.

Case Acceptance Support

• Follow up with patients who are undecided or requireadditionalinformation.
• Track treatment acceptance and pending cases;identifyopportunities for follow-up.
• Partner with providers to prioritize treatment urgency and schedule accordingly.

Insurance Coordination

• Verify patient coverage details andsubmitpre-authorizations
• Collect and post payments,assistwith billing inquiries, and support claim processing.
• Collaborate with insurance and billing teams to ensureaccuratebenefit calculations.
• Communicatecoveragechanges or out-of-pocket expectations to patients before treatment begins.
• Follow up with patients on approved, denied ormodifiedpre-authorizations

Patient Experience & Communication

• Greet and welcome patients warmly to create a positive first impression.
• Answer phone calls, respond to inquiries, and direct calls to theappropriate teammember.
• Listen with care to create apositive, andprofessional impression, and a personalized experience.
• Maintain a clean, safe, and welcoming reception area.

Administrative & Operational Tasks

• Input treatment plan details, notes, and financial arrangements into the practice management system (CareStack).
• Coordinate schedules,scheduleand confirm appointments in the practice management systemtooptimizepatient flow.
• Verify and update patient demographics, medical histories, and consent formsin compliance with HIPAA.
• Schedule follow-up appointments and collect payments or co-pays.
• Monitor and restock front office supplies to ensure a professional reception space.
• Assistwith filing, correspondence, and other administrative tasks.
• Provide support at the front desk during peak times or when coverage is needed.
• Willingness to travel between locations as needed.

All other duties as assigned

Qualifications

• 1+ years of experience in dental front office, treatment coordination, or a related role.
• Strong communicationskills with the ability to explain clinical concepts in layperson’s terms.
• Comfortable discussing financial responsibilities with empathy and professionalism.
• Highly organized with the ability to manage multiple cases simultaneously.
• Familiarity withCareStackor similar dental practice softwarepreferred.
• Willingness to travel to other locations as needed.
• Competitive hourly rate.
• Health, dental, vision, and retirement benefits.
• Paid time off and holidays.
• Training and development opportunities with a growing organization.