Treatment Coordinator

Thames River Dental Group; New London (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Holidays

Training and development opportunities

Job summary

Thames River Dental Group in New London, CT seeks a Treatment Coordinator to enhance patient experience by delivering compassionate, clear communication and educational support. You will discuss treatment options and financials, aiding informed decisions and case acceptance; your role ties directly to practice production goals.

Building on Patient Coordinator duties, this position blends strong communication with financial and clinical knowledge to support patient care, case acceptance, and

Qualifications

• 1+ years of experience in dental front office, treatment coordination, or a related role.
• Strong communicationskills with the ability to explain clinical concepts in layperson’s terms.
• Comfortable discussing financial responsibilities with empathy and professionalism.
• Highly organized with the ability to manage multiple cases simultaneously.
• Familiarity withCareStack or similar dental practice softwarepreferred.

Responsibilities

• Review treatment plans with patients and explain recommended care in clear, patient-friendly terms.
• Listen with care to answer questions and address concerns regarding treatments, costs, and next steps.
• Present financial responsibilities, insurance estimates, and third-party financing options.
• Assist patients with financing applications when needed.
• Follow up with patients who are undecided or require additional information.
• Track treatment acceptance and pending cases; identify opportunities for follow-up.
• Partner with providers to prioritize treatment urgency and schedule accordingly.
• Verify patient coverage details and submit pre-authorizations.
• Collect and post payments, assist with billing inquiries, and support claim processing.
• Collaborate with insurance and billing teams to ensure accurate benefit calculations.
• Communicate coverage changes or out-of-pocket expectations to patients before treatment begins.
• Follow up with patients on approved, denied or modified pre-authorizations
• Greet and welcome patients warmly to create a positive first impression.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate team member.
• Listen with care to create a positive, and professional impression, and a personalized experience.
• Maintain a clean, safe, and welcoming reception area.
• Input treatment plan details, notes, and financial arrangements into the practice management system (CareStack).
• Coordinate schedules, schedule and confirm appointments in the practice management system to optimize patient flow.
• Verify and update patient demographics, medical histories, and consent forms in compliance with HIPAA.
• Schedule follow-up appointments and collect payments or co-pays.
• Monitor and restock front office supplies to ensure a professional reception space.
• Assist with filing, correspondence, and other administrative tasks.
• Provide support at the front desk during peak times or when coverage is needed.
• Willingness to travel between locations as needed.

Skills

Strong communication

Customer service

Explain clinical concepts

Highly organized

Tools

CareStack or similar

Job description

Job Title: Treatment Coordinator
Department: Operations
Reports To: Practice Manager
FLSA Status: Non-Exempt

Schedule
Tuesday through Thursday: 8am - 5pm
Friday: 8am - 4pm

Position Summary

As a Treatment Coordinator,you’llplay a key role in delivering a compassionate and educational experience for every patient.You’lllisten closely to their concerns, build trust through empathy and clear communication, and help them understand and feel confident about the treatment they need. By discussing financial options with care and clarity,you’llsupport patients in making informed decisions and ensure they feel comfortable moving forward. Your work directly supports production goals and case acceptance, and your ability to build connections and strong relationships will help ensure every patient feels informed, heard, and supported throughout their dental journey.

This roleexpands onPatient Coordinator responsibilities, applying those skills to more advanced coordination and patient support.By combiningstrong communicationwith financial and clinical knowledge, the Treatment Coordinator directly supports patient experience, case acceptance, andpracticeproduction goals.

Key Responsibilities

Treatment Presentation

• Review treatment plans with patients and explain recommended care in clear, patient-friendly terms.
• Listen with care to answer any questions and address any concernsregardingrecommended treatments,costs, and next steps.
• Present financial responsibilities, insurance estimates, and third-party financing options.
• Assistpatients with financing applications when needed.

Case Acceptance Support

• Follow up with patients who are undecided or requireadditionalinformation.
• Track treatment acceptance and pending cases;identifyopportunities for follow-up.
• Partner with providers to prioritize treatment urgency and schedule accordingly.

Insurance Coordination

• Verify patient coverage details andsubmitpre-authorizations
• Collect and post payments,assistwith billing inquiries, and support claim processing.
• Collaborate with insurance and billing teams to ensureaccuratebenefit calculations.
• Communicatecoveragechanges or out-of-pocket expectations to patients before treatment begins.
• Follow up with patients on approved, denied ormodifiedpre-authorizations

Patient Experience & Communication

• Greet and welcome patients warmly to create a positive first impression.
• Answer phone calls, respond to inquiries, and direct calls to theappropriate teammember.
• Listen with care to create apositive, andprofessional impression, and a personalized experience.
• Maintain a clean, safe, and welcoming reception area.

Administrative & Operational Tasks

• Input treatment plan details, notes, and financial arrangements into the practice management system (CareStack).
• Coordinate schedules,scheduleand confirm appointments in the practice management systemtooptimizepatient flow.
• Verify and update patient demographics, medical histories, and consent formsin compliance with HIPAA.
• Schedule follow-up appointments and collect payments or co-pays.
• Monitor and restock front office supplies to ensure a professional reception space.
• Assistwith filing, correspondence, and other administrative tasks.
• Provide support at the front desk during peak times or when coverage is needed.
• Willingness to travel between locations as needed.

All other duties as assigned.

Qualifications

• 1+ years of experience in dental front office, treatment coordination, or a related role.
• Strong communicationskills with the ability to explain clinical concepts in layperson’s terms.
• Comfortable discussing financial responsibilities with empathy and professionalism.
• Highly organized with the ability to manage multiple cases simultaneously.
• Familiarity withCareStackor similar dental practice softwarepreferred.
• Willingness to travel to other locations as needed.
• Competitive hourly rate.
• Health, dental, vision, and retirement benefits.
• Paid time off and holidays.
• Training and development opportunities with a growing organization.