Treatment Coordinator — Patient Care & Scheduling Expert

Orthodontic Experts; Munster (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) and matching

Tuition Assistance

Job summary

Orthodontic Experts is seeking a Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, coordinate scheduling and payments, and educate patients on financing and dental benefits.

This full-time role requires strong customer service, sales experience, and knowledge of medical terms. Travel to sister clinics may be required; bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience.
• 1 year of Treatment Coordinating experience.
• Bilingual Spanish preferred.

Responsibilities

• Consult with patients to understand oral health history and objectives.
• Explain treatment plans and address questions.
• Assist in scheduling and payment arrangements.
• Conduct financial consultations with patients.
• Manage payment options and policies for patients.
• Educate patients on dental benefits and financing options.
• Track accounts receivable and balances for timely payment.
• Assist in collections for outstanding balances.
• Introduce new patients to the practice and explain health history and doctor’s examination.
• Conduct treatment consultations with new and existing patients.
• Update TC Spreadsheet daily.
• Make outbound calls to patients (welcome, lost cases, denials).
• Greet and check patients in/out before/after treatment.
• Participate in marketing events.
• Cash handling and basic payments.

Skills

Customer service

Sales experience

Treatment coordination

Spanish bilingual

MS Office

Education

High school diploma

Tools

MS Office

Job description

Orthodontic Experts is seeking a Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, coordinate scheduling and payments, and educate patients on financing and dental benefits.

This full-time role requires strong customer service, sales experience, and knowledge of medical terms. Travel to sister clinics may be required; bilingual Spanish is a plus.