Treatment Coordinator: Patient Care & Financing Specialist

Orthodontic Experts; Burbank (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Medical, Dental, Vision, and Life Ins.

401(k) and matching

Transit Reimbursement

Job summary

Orthodontic Experts in the Chicago area seeks a Treatment Coordinator to support patients through their orthodontic journey. You will communicate with patients and families to ensure understanding of treatment plans and changes, while handling scheduling, payments, and financial discussions.

Responsibilities include greeting patients, updating records, managing payments, coordinating with third-party financing, and traveling to sister clinics as needed.

Qualifications

• High school diploma or GED equivalent.
• 3 years of customer service experience.
• 2 years of sales experience.
• 1 year of Treatment Coordinating experience.
• Knowledge of medical terms and practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish.

Responsibilities

• Consult with patients to understand oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer questions.
• Assist patient in prioritizing treatment and scheduling and payment arrangements.
• Conduct financial consultations with new and existing patients.
• Manage payment options and policies for patients.
• Educate patients on dental benefits and outside financing options.
• Track patient accounts receivable and outstanding balances.
• Assist in collections for outstanding balances.
• Greet and check patients in and out before/after treatment.
• Travel to sister clinics as needed and perform duties of role.
• Maintain a clean/sanitized clinic/office area.
• Participate in marketing events.
• Answer inbound calls for new patients, emergencies, scheduling, records requests, etc.

Skills

Customer service

Sales

Communication

Problem solving

Bilingual - Spanish

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Orthodontic Experts in the Chicago area seeks a Treatment Coordinator to support patients through their orthodontic journey. You will communicate with patients and families to ensure understanding of treatment plans and changes, while handling scheduling, payments, and financial discussions.

Responsibilities include greeting patients, updating records, managing payments, coordinating with third-party financing, and traveling to sister clinics as needed.