Bilingual Orthodontic Treatment Coordinator

Orthodontic Experts Ltd; Munster (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Paid Time Off

401(k)

Job summary

Orthodontic Experts Ltd is seeking a dedicated Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, collect informed consent, and coordinate scheduling and payments to ensure a smooth patient experience.

Responsibilities include explaining plans, handling financial consultations, managing accounts, and assisting in marketing and front-desk duties as needed.

Qualifications

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of sales experience.
• 1 year of Treatment Coordinating experience.
• Knowledge of medical terms and practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Consult with patients to understand oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients.
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Updating TC Spreadsheet on a daily basis
• Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
• Greet and check patients in and out before and after treatment.
• Participate in Marketing events
• Cash Handling
• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Responsible in helping to maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Skills

Customer service

Sales

Treatment coordination

Medical terminology

Microsoft Office

Problem solving

Communication skills

Bilingual Spanish

Education

High school diploma or GED

Job description

Orthodontic Experts Ltd is seeking a dedicated Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, collect informed consent, and coordinate scheduling and payments to ensure a smooth patient experience.

Responsibilities include explaining plans, handling financial consultations, managing accounts, and assisting in marketing and front-desk duties as needed.