Treatment Coordinator Ortho

Midlands Ortho Group; Columbia (SC); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Life Insurance

Paid Holidays

PTO

FSA

401(k) Plan

LMS for skill development

Professional growth opportunities

Job summary

Midlands Ortho Group is seeking an Orthodontic Treatment Coordinator in Columbia, SC. The role coordinates the patient experience from initial consult through the start of treatment, working with the orthodontist and front office team to verify benefits and discuss treatment plans and financial options using SymplConsult.

The candidate will manage patient flow, schedule appointments, prepare contracts and payment plans, document in Cloud9, and support guardians with empathetic, clear

Qualifications

• 1+ year of experience in orthodontic or dental setting.
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Responsibilities

• Greet and assist patients, collect and record medical history prior to examination.
• Prepare exam rooms and maintain OSHA compliance; sterilize instruments and uphold infection-control standards.
• Assist orthodontist by sharing the patient’s chief concerns prior to consultation.
• Perform diagnostic imaging including panoramic and cephalometric X-rays and iTero scans.
• Explain treatment recommendations to patients/guardians after consultation.

Skills

Orthodontic terminology

Customer service

Verbal & written communication

HIPAA compliance

OSHA & infection control

Microsoft Excel

Outlook

Dental software (SymplConsult)

Cloud9 software

SharePoint

Education

High school diploma

Tools

SymplConsult

Cloud9

SharePoint

Microsoft Excel

Outlook

Job description

• Job Category Clerical
• Employee Type Full Time
• Required Degree High school
• Travel 50%
• Manage Others Yes

Contact information

• Email [e-mail]

Description

Join Our Team as Orthodontic Treatment Coordinator!

Are you a detail-oriented Treatment Coordinator looking for a rewarding career in a supportive and friendly environment? If you have a commitment to patient care, a keen eye for detail, and a team-oriented mindset, we’d love to have you with us!

Position Overview:

The Orthodontic Treatment Coordinator serves as a key liaison and guide for patients from their initial consultation through the start of orthodontic treatment. This role ensures a smooth and supportive experience by coordinating all aspects of the new patient process. Responsibilities include managing patient flow, communicating with the orthodontist and front office team, notifying insurance coordinator to verify benefits, and assisting patients or guardians in understanding treatment plans and financial options using SymplConsult. The Treatment Coordinator also facilitates contract signing and thoroughly explains the treatment journey, ensuring patients feel informed and confident.

Key Responsibilities:

Patient & Clinical Support

• Greet and assist patients, collecting and accurately recording medical history prior to examination.
• Prepare exam rooms and ensure OSHA compliance by sterilizing instruments and maintaining cleanliness per infection control and biohazard standards.
• Assist the orthodontist by sharing the patient’s chief concerns prior to consultation.
• Perform diagnostic imaging including panoramic and cephalometric X-rays and iTero scans.
• Communicate with patients and guardians to explain treatment recommendations and address questions after the orthodontist’s consultation.

Administrative & Coordination Duties

• Schedule appointments, input patient information, and scan required documentation (e.g., referrals, new patient forms)
• Coordinate benefit verification by notifying the insurance team.
• Prepare treatment contracts and payment plans using SymplConsult.
• Record doctor notes, treatment plans, and progress accurately in Cloud9 software.
• Track daily patient statues and contract starts, maintaining updated reports in SharePoint and submitting totals at the end of the day.
• Maintain inventory and ensure proper functionality of all instruments and equipment.
• Deliver outstanding customer service and patient care throughout each visit.
• Provide ongoing support, education, and guidance to patients throughout the orthodontic process.
• Build trust and confidence by maintaining professional, empathetic, and knowledgeable presence.
• Other duties as assigned

Qualifications:

• 1+ years of experience in orthodontic or dental setting
• At least 3 years of customer service experience in a patient or client role
• Working knowledge of orthodontic terminology and procedures with the ability to educate and guardians effectively
• Comfortable discussing treatment plans, payment options, contracts, and patient account ledgers with clarity and empathy.
• Strong verbal and written communication skills for interacting with patients, office staff, and insurance providers
• Proficient in basic computer functions, including Microsoft Excel, Outlook, and dental/orthodontic software systems
• Strong organizational and multitasking skills to handle multiple claims and tasks simultaneously
• Knowledge of and compliance with HIPAA, OSHA, and infection control standards
• Must be able to travel to other affiliated locations (Cumming, Suwanee, and Hamilton Mill).
• Professional and fast-paced environment focused on excellent patient care
• Frequent standing, walking, bending, and reaching
• Use of hands for repetitive tasks such as grasping, writing, and operating equipment

What We Offer:

• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development