Treatment Coordinator

BOND MANAGEMENT PARTNERS LLC; El Paso (TX); Presencial; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

BOND MANAGEMENT PARTNERS LLC in Texas seeks an Orthodontic Treatment Coordinator to serve as the financial and insurance benefit expert, guiding patients toward treatment acceptance. You will follow up with patients after visits to answer questions about planned treatments and fees, review insurance benefits, and explain payment policies.

Strong communication, organizational skills, and proficiency with Word/Excel are essential; a high school diploma is required and an associates degree is

Qualificações

• High school diploma required; associates preferred.
• 3+ years in a professional, medical, or dental setting with customer service.
• X-ray certification preferred.

Responsabilidades

• Educates patients on orthodontic care and cost estimates.
• Reviews and explains patient insurance benefits.
• Performs introductory calls for potential new patients and recalls.
• Takes diagnostic x-rays as needed.
• Maintains accurate patient notes and documents per guidelines.
• Explains and enforces payment policies.
• Solicits referrals and supports KPI-driven tasks.
• Assists Front Office Coordinator and attends meetings.

Conhecimentos

Interpersonal skills

Customer service

Written and verbal communication

Organizational skills

Computer skills (Word & Excel)

Initiative & accountability

Bilingual (preferred)

Formação académica

High school diploma or equivalent

Associates degree in Business or equivalent

Ferramentas

Word

Excel

Descrição da oferta de emprego

The Orthodontic Treatment Coordinator serves as the financial and insurance benefit expert to obtain a high percentage of treatment acceptances from the patients. TC is responsible for following up with patients, after the visit with the doctor, to ensure that all questions, related to planned treatment and corresponding fees, are answered.

MAJOR DUTIES AND RESPONSIBILITIES

• Educates patients on oral healthcare of braces and their appliances.
• Presents Orthodontic treatment plans and gives estimates of treatment costs to obtain high treatment acceptance.
• Review and understands the patient’s insurance benefits.
• Performs introductory phone calls for potential new patients and works recall reports.
• Takes diagnostic x-rays, as needed.
• Delivers quality and compassionate care to every patient.
• Explains, promotes and adheres to the Company’s payment policies and procedures.
• Solicits referrals from patients’- pre/post treatment.
• Accurately charts and documents all notes pertaining to the patient during the exam and treatment set forth by the Company guidelines.
• Follows all administrative procedures and policies to ensure consistent standards.
• Attends and participates in all office meetings, continuing education events and daily huddles.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and confirmation of the appointment.
• Prepares for office monthly Key Performance Indicators (KPIs) and prioritizes day-to-day activities based on the KPIs.
• Assist front office coordinator(s) as needed.
• Complies with all of the laws and regulations, including HIPAA, OSHA, etc.
• Assist the Front Office Coordinator as needed.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• A minimum of a high school degree or equivalent is required.
• Associates degree in Business or equivalent is preferred.
• Bilingual is preferred but not required.
• Experience working in a professional, medical, or dental environment with direct customer service is desired for at least three (3) years.
• X-ray certification is preferred.

SPECIFIC SKILLS

• Strong interpersonal and relationship building skills, ability to establish and maintain positive working relationships.
• Strong customer service skills and ability to communicate with a pleasant demeanor at all times.
• Effective written and verbal communication skills with all levels of employees and public
• Excellent organizational skills: strong attention to detail, ability to multitask and perform job duties in a timely manner.
• Strong computer skills, Word and Excel a must, and ability to learn new programs as needed.
• High degree of initiative, accountability, and independent judgment.

PHYSICAL DEMANDS

• Walking, sitting, standing for extended periods of time.
• Ability to lift/carry up to 30 pounds and be able to twist, turn, bend and stoop.

Schedule is Monday - Friday 7:45am - 5:00pm

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.