Treatment Coordinator / Dental Receptionist

Norwalk Dental Associates; New York (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Vacation and sick time

401(k)

Life insurance

Supplemental insurance

Flexible spending account

Professional growth and development

Job summary

Archway Dental Partners is seeking a Treatment Coordinator / Dental Receptionist in New York. This full-time role focuses on guiding patients through treatment planning, coordinating care with doctors, and presenting treatment options alongside financial arrangements.

The ideal candidate is a clear communicator and multitasker who thrives in a fast-paced dental office, ensuring a calm, welcoming patient experience from first contact through payment and scheduling.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Willingness to learn and grow.
• Professional and positive attitude.
• Ability to reliably commute to NY.
• Ability to work within the office's operating hours.

Responsibilities

• Greet and check in patients.
• Handle a high volume of incoming phone calls.
• Schedule appointments for doctors and hygienists.
• Serve as a liaison between patients and doctors.
• Gather information during the new patient experience.
• Enter and maintain patient treatment plans.
• Discuss treatment needs and recommendations with patients.
• Present treatment plans and explain treatment timelines.
• Discuss financial arrangements and assist patients with questions regarding the cost of treatment.
• Estimate, collect, and post patient payments.
• Follow up with patients who have unscheduled treatment.
• Coordinate referrals and communication with other offices as needed.
• Complete general office duties (printing, faxing, data entry).
• Maintain a professional, welcoming, patient-focused environment.

Skills

Customer service

Communication

Multitasking

Organization

Attention to detail

Professional attitude

Reliable commute to NY

Education

High school diploma or GED

Tools

Dentrix Ascend

Job description

All Jobs > Treatment Coordinator / Dental Receptionist

NY

Full-time

Quick Reference

• Location: New York
• Employment Status: Full-Time
• Pay: $30-34/hour
• Average Hours: 30 hours/week
• Benefits Eligible: YES

Overview

Are you an organized, personable, and motivated professional who enjoys helping patients navigate their dental care? We are looking for a Treatment Coordinator / Dental Receptionist to join the team at Archway Dental Partners.

The ideal candidate is a strong communicator, team player, and multitasker who is committed to providing an exceptional patient experience. This role is an important part of the patient journey, helping patients understand their treatment options, coordinate their care, and navigate financial arrangements.

If you enjoy working with people, building relationships, and making a positive impact on the patient experience, we'd love to hear from you.

About the Position

The Treatment Coordinator serves as a liaison between the doctor and the patient throughout the treatment planning process. This position supports the new patient experience by gathering necessary information, coordinating treatment plans with the doctor, and presenting treatment recommendations to patients.

The Treatment Coordinator should be knowledgeable about recommended treatment and timelines, the doctor's schedule, and available financial arrangements. This role also helps create a calm and welcoming environment for patients who may feel anxious or concerned about the cost of dental care.

The Treatment Coordinator may also coordinate with other offices involved in a patient's care to ensure referrals, records, and correspondence are received and followed up on appropriately.

Key Responsibilities

• Greet and check in patients.
• Handle a high volume of incoming phone calls.
• Schedule appointments for doctors and hygienists.
• Serve as a liaison between patients and doctors.
• Gather information during the new patient experience.
• Enter and maintain patient treatment plans.
• Discuss treatment needs and recommendations with patients.
• Present treatment plans and explain treatment timelines.
• Discuss financial arrangements and assist patients with questions regarding the cost of treatment.
• Estimate, collect, and post patient payments.
• Follow up with patients who have unscheduled treatment.
• Coordinate referrals and communication with other offices as needed.
• Complete general office duties, including printing, faxing, computer data entry, and other administrative tasks.
• Maintain a professional, welcoming, and patient-focused environment.

Requirements

• High school diploma or GED..
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Willingness to learn and grow.
• Professional and positive attitude.
• Ability to reliably commute to NY.
• Commitment to providing an exceptional patient experience.
• Ability to work within the office's current operating hours, with specific shifts to be determined.

Preferred Qualities

• Experience with Dentrix Ascend software.
• Experience with treatment coordination or presenting treatment plans.
• Experience discussing financial arrangements with patients.
• CPR Certified

Schedule

Proposed Schedule

5 days with 1 Saturday per month

This position follows the office's established operating schedule. Specific days, hours, and location requirements will be discussed during the interview process.

Benefits eligibility is based on employment status and applicable plan requirements.

Benefits

Eligible benefits may include:

• Competitive compensation
• Medical, dental, and vision insurance
• Vacation and sick time
• 401(k)
• Life insurance
• Supplemental insurance
• Flexible spending account
• Professional growth and development opportunities

Why Join Our Team?

We believe an exceptional patient experience starts with a supportive and collaborative team. As a Treatment Coordinator / Dental Receptionist, you'll have the opportunity to build meaningful relationships with patients while playing an important role in helping them understand and move forward with their dental care.

If you're looking for an opportunity to grow your skills, work with a dedicated team, and make a difference in the patient experience, we'd love to hear from you.