Dental Treatment Coordinator: Scheduling & Patient Experience

Dental Associates of CT; New York (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Vacation and sick time

401(k)

Life insurance

Supplemental insurance

Flexible spending account

Professional growth and development

Job summary

Archway Dental Partners in New York is seeking a Treatment Coordinator / Dental Receptionist who can greet patients, manage the new patient flow, and coordinate treatment plans with clinicians.

You’ll present treatment options, explain timelines, discuss financial arrangements, and ensure a calm, welcoming environment for anxious patients. If you are a strong communicator, organized multitasker with a positive attitude, this role offers a collaborative team and opportunities to grow.

Qualifications

• High school diploma or GED required.
• Excellent computer skills.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Willingness to learn and grow.
• Reliable commute to NY.
• Commitment to providing an exceptional patient experience.

Responsibilities

• Greet and check in patients.
• Handle a high volume of incoming phone calls.
• Schedule appointments for doctors and hygienists.
• Serve as a liaison between patients and doctors.
• Gather information during the new patient experience.
• Enter and maintain patient treatment plans.
• Discuss treatment needs and recommendations with patients.
• Present treatment plans and explain treatment timelines.
• Discuss financial arrangements and assist patients with questions regarding the cost of treatment.
• Estimate, collect, and post patient payments.
• Follow up with patients who have unscheduled treatment.
• Coordinate referrals and communication with other offices as needed.
• Complete general office duties, including printing, faxing, computer data entry, and other administrative tasks.
• Maintain a professional, welcoming, and patient-focused environment.

Skills

Computer skills

Customer service

Communication skills

Multitasking

Organizational skills

Attention to detail

Willing to learn

Professional attitude

Commuting to NY

Education

High school diploma or GED

Tools

Dentrix Ascend

Job description

Archway Dental Partners in New York is seeking a Treatment Coordinator / Dental Receptionist who can greet patients, manage the new patient flow, and coordinate treatment plans with clinicians.

You’ll present treatment options, explain timelines, discuss financial arrangements, and ensure a calm, welcoming environment for anxious patients. If you are a strong communicator, organized multitasker with a positive attitude, this role offers a collaborative team and opportunities to grow.