Treatment Coordinator / Dental Receptionist

Archway Dental Partners; New York (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Vacation and sick time

401(k)

Life insurance

Flexible spending account

Professional growth opportunities

Job summary

Archway Dental Partners in New York seeks a Treatment Coordinator / Dental Receptionist to guide patients through treatment planning and scheduling, while presenting options and coordinating care with the doctor. You will be the friendly liaison, ensure a smooth patient journey and handle financial discussions with sensitivity.

Are you a detail-oriented communicator who thrives in a busy dental office? This full-time role offers a 30-hour workweek, benefits eligibility, and opportunities to grow

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced dental office.
• Proficiency with basic computer systems.
• Willingness to learn and grow in the role.

Responsibilities

• Greet and check in patients.
• Schedule appointments for doctors and hygienists.
• Explain treatment plans and timelines to patients.
• Discuss financial options and collect payments.
• Enter and maintain patient treatment plans.
• Coordinate referrals and communication with other offices as needed.

Skills

Communication

Multitasking

Customer service

Scheduling

Financial arrangements

Education

High school diploma or GED

Tools

Dentrix Ascend

Job description

This position follows the office's established operating schedule. Specific days, hours, and location requirements will be discussed during the interview process.

Full-time Description

Quick Reference

• Location: New York
• Employment Status: Full-Time
• Pay: $30-34/hour
• Average Hours: 30 hours/week
• Benefits Eligible: YES

Overview

Are you an organized, personable, and motivated professional who enjoys helping patients navigate their dental care? We are looking for a Treatment Coordinator / Dental Receptionist to join the team at Archway Dental Partners.

The ideal candidate is a strong communicator, team player, and multitasker who is committed to providing an exceptional patient experience. This role is an important part of the patient journey, helping patients understand their treatment options, coordinate their care, and navigate financial arrangements.

If you enjoy working with people, building relationships, and making a positive impact on the patient experience, we'd love to hear from you.

About The Position

The Treatment Coordinator serves as a liaison between the doctor and the patient throughout the treatment planning process. This position supports the new patient experience by gathering necessary information, coordinating treatment plans with the doctor, and presenting treatment recommendations to patients.

The Treatment Coordinator should be knowledgeable about recommended treatment and timelines, the doctor's schedule, and available financial arrangements. This role also helps create a calm and welcoming environment for patients who may feel anxious or concerned about the cost of dental care.

The Treatment Coordinator may also coordinate with other offices involved in a patient's care to ensure referrals, records, and correspondence are received and followed up on appropriately.

Key Responsibilities

• Greet and check in patients.
• Handle a high volume of incoming phone calls.
• Schedule appointments for doctors and hygienists.
• Serve as a liaison between patients and doctors.
• Gather information during the new patient experience.
• Enter and maintain patient treatment plans.
• Discuss treatment needs and recommendations with patients.
• Present treatment plans and explain treatment timelines.
• Discuss financial arrangements and assist patients with questions regarding the cost of treatment.
• Estimate, collect, and post patient payments.
• Follow up with patients who have unscheduled treatment.
• Coordinate referrals and communication with other offices as needed.
• Complete general office duties, including printing, faxing, computer data entry, and other administrative tasks.
• Maintain a professional, welcoming, and patient-focused environment.

Requirements

• High school diploma or GED.
• Excellent computer skills.
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Willingness to learn and grow.
• Professional and positive attitude.
• Ability to reliably commute to NY.
• Commitment to providing an exceptional patient experience.
• Ability to work within the office's current operating hours, with specific shifts to be determined.

Preferred Qualities

• Experience with Dentrix Ascend software.
• Experience with treatment coordination or presenting treatment plans.
• Experience discussing financial arrangements with patients.
• CPR Certified
• Previous dental reception or dental office experience.

Schedule

Proposed Schedule: 5 days with 1 Saturday per month

This position follows the office's established operating schedule. Specific days, hours, and location requirements will be discussed during the interview process.

Benefits

Benefits eligibility is based on employment status and applicable plan requirements.

Eligible Benefits May Include

• Competitive compensation
• Medical, dental, and vision insurance
• Vacation and sick time
• 401(k)
• Life insurance
• Supplemental insurance
• Flexible spending account
• Professional growth and development opportunities

Why Join Our Team?

We believe an exceptional patient experience starts with a supportive and collaborative team. As a Treatment Coordinator / Dental Receptionist, you'll have the opportunity to build meaningful relationships with patients while playing an important role in helping them understand and move forward with their dental care.

If you're looking for an opportunity to grow your skills, work with a dedicated team, and make a difference in the patient experience, we'd love to hear from you.

Salary Description $30-$34/ hour