Treatment Coordinator / Receptionist

mediDental care; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

mediDental care is hiring a Dental Treatment Coordinator / Front Desk Receptionist in Astoria, NY. This role is pivotal in managing front desk operations and ensuring seamless patient care coordination.

The successful candidate will possess strong dental front desk experience and knowledge of insurance and scheduling processes. Ideal attributes include being organized, professional, and confident in discussing treatment plans and financial options with patients.

Qualifications

• Previous experience in a dental front desk role is essential.
• Experience in treatment coordination is a plus.
• Strong understanding of billing and insurance processes.

Responsibilities

• Greet patients professionally and manage front desk operations.
• Schedule and confirm patient appointments efficiently.
• Explain payment and financing options to patients.

Skills

Dental front desk experience

Treatment coordinating experience

Strong communication skills

Organized and detail-oriented

Ability to multitask

Understanding of dental insurance

Tools

Dentrix

Job description

mediDental care is seeking an experienced Dental Treatment Coordinator / Front Desk Receptionist to join ourgrowing team in Astoria. We are looking for someone who is organized, professional, confident with patients,and experienced with front desk operations, treatment coordination, insurance, scheduling, and patientcommunication.

mediDental care is not a typical dental office. We are a New York State Article 28 facility built around anintegrated care model that brings dental and medical care together under one roof. Our mission is simple:make healthcare more convenient, more connected, and more accessible for the communities we serve.

Responsibilities

The Dental Treatment Coordinator / Front Desk Receptionist will be responsible for supporting both patientcare coordination and daily front desk operations, including:

• Greeting patients and providing a professional front desk experience
• Answering phone calls, emails, and patient inquiries
• Scheduling, confirming, and managing patient appointments
• Presenting dental treatment plans clearly and professionally
• Reviewing insurance benefits, coverage, and patient responsibility
• Explaining payment options and financing options to patients
• Collecting patient payments and discussing balances when needed
• Coordinating with doctors, hygienists, assistants, and management
• Following up with patients who have pending treatment plans
• Helping patients understand the value and urgency of their care
• Maintaining accurate patient records and notes
• Verifying insurance and obtaining breakdowns when needed
• Supporting patient intake, paperwork, and check-in/check-out
• Keeping the front desk organized and running smoothly

Qualifications

• Dental front desk experience required
• Treatment coordinating experience preferred
• Strong understanding of dental insurance, scheduling, and patient billing
• Experience with Dentrix is a plus
• Comfortable discussing treatment costs, payment plans, and financing
• Strong communication and follow-up skills
• Organized, detail-oriented, and able to multitask
• Professional, reliable, and team-oriented
• Ability to work in a fast-paced dental office environment
• Bilingual is a plus, but not required

Ideal Candidate

We are looking for someone who can manage the front desk professionally while also helping patientsunderstand and move forward with their treatment. The right candidate should be confident, organized,patient-focused, and able to follow up consistently without letting appointments, insurance issues, ortreatment plans fall through the cracks.