Dental Treatment Coordinator & Patient Experience Lead

Norwalk Dental Associates; New York (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Vacation and sick time

401(k)

Life insurance

Supplemental insurance

Flexible spending account

Professional growth and development

Job summary

Archway Dental Partners is seeking a Treatment Coordinator / Dental Receptionist in New York. This full-time role focuses on guiding patients through treatment planning, coordinating care with doctors, and presenting treatment options alongside financial arrangements.

The ideal candidate is a clear communicator and multitasker who thrives in a fast-paced dental office, ensuring a calm, welcoming patient experience from first contact through payment and scheduling.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Willingness to learn and grow.
• Professional and positive attitude.
• Ability to reliably commute to NY.
• Ability to work within the office's operating hours.

Responsibilities

• Greet and check in patients.
• Handle a high volume of incoming phone calls.
• Schedule appointments for doctors and hygienists.
• Serve as a liaison between patients and doctors.
• Gather information during the new patient experience.
• Enter and maintain patient treatment plans.
• Discuss treatment needs and recommendations with patients.
• Present treatment plans and explain treatment timelines.
• Discuss financial arrangements and assist patients with questions regarding the cost of treatment.
• Estimate, collect, and post patient payments.
• Follow up with patients who have unscheduled treatment.
• Coordinate referrals and communication with other offices as needed.
• Complete general office duties (printing, faxing, data entry).
• Maintain a professional, welcoming, patient-focused environment.

Skills

Customer service

Communication

Multitasking

Organization

Attention to detail

Professional attitude

Reliable commute to NY

Education

High school diploma or GED

Tools

Dentrix Ascend

Job description

Archway Dental Partners is seeking a Treatment Coordinator / Dental Receptionist in New York. This full-time role focuses on guiding patients through treatment planning, coordinating care with doctors, and presenting treatment options alongside financial arrangements.

The ideal candidate is a clear communicator and multitasker who thrives in a fast-paced dental office, ensuring a calm, welcoming patient experience from first contact through payment and scheduling.