Treatment Coordinator at Fairbanks Orthodontics

Specialty Dental Brands; Lehi (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

Paid time off

Job summary

Fairbanks Orthodontics in Lehi, UT is seeking a Treatment Coordinator who bridges patients, clinicians, and front office to ensure a smooth, informed patient experience while supporting scheduling and production goals.

Responsibilities include presenting financial treatment plans, verifying insurance, coordinating patient flow, and maintaining accurate records in practice management software. Strong communication, organization, and customer service are essential.

Qualifications

• Requires high school diploma or equivalent.
• 1–3 years experience in a dental office or healthcare administrative role preferred.
• Working knowledge of dental terminology, treatment planning, and insurance processes.

Responsibilities

• Coordinate patient scheduling to support provider productivity and practice efficiency.
• Prepare, present, and review financial treatment plans with patients.
• Verify insurance benefits, coverage, and fee schedules to provide accurate estimates.
• Communicate treatment fees and confirm patient payment commitments.
• Maintain accurate patient records in practice management software.

Skills

Dental terminology

Customer service

Communication

Education

High school diploma

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Treatment Coordinator at Fairbanks Orthodontics

Lehi, UT

The Treatment Coordinator plays a key role in supporting patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. This position serves as a bridge between patients, clinical teams, and administrative staff to help ensure a smooth, informed, and positive patient experience while supporting office efficiency and production goals.

Responsibilities:

• Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency.
• Prepare, present, and review financial treatment plans with patients, ensuring clear understanding of recommended care and financial expectations.
• Follow up with patients regarding proposed treatment plans and assist with scheduling the next steps.
• Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.
• Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.
• Assist patients with insurance forms and ensure accurate and complete documentation.
• Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns.
• Maintain accurate and up-to-date patient records within practice management software.
• Collaborate closely with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow.
• Support administrative duties as needed to assist front-office operations and coverage.
• Participate in emergency procedures as required, including summoning assistance and supporting team members.
• Represent the practice in a professional, friendly, and patient-centered manner.
• Maintain regular attendance and adhere to office policies, schedules, and procedures.
• Anticipate the needs of patients and the care team to support a smooth daily workflow.
• Travel between practice locations as needed.
• Perform other duties as assigned to support practice operations.

Requirements:

• High school diploma or equivalent required.
• 1-3 years of experience in a dental office or healthcare administrative role preferred.
• Working knowledge of dental terminology, treatment planning, and insurance processes.
• Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is preferred.
• Strong organizational, communication, and customer service skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Professional, proactive, and team-oriented mindset.

Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Why Join Us?

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off