Patient Coordinator at Colorado Orthodontics

Specialty Dental Brands; South Dakota; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid holidays

Paid time off

Job summary

Specialty Dental Brands is seeking a Patient Coordinator to ensure smooth scheduling, preparation, and follow-up for patient appointments. You will support patients throughout their care experience and facilitate communication between providers and patients.

The role emphasizes organization, compassionate patient service, and accurate record-keeping using Dentrix or Eaglesoft. Join a team focused on efficient operations and quality care.

Qualifications

• High school diploma or equivalent is required.
• Some college coursework or healthcare-related education is preferred.
• Experience in dental/healthcare scheduling is a plus.
• Strong organizational and multitasking skills are essential.
• Excellent communication and patient service skills are important.

Responsibilities

• Schedule all patient appointments with accurate time allocation and operatory needs.
• Confirm appointments are properly spaced with provider availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide prep and follow-up instructions.
• Communicate preparation instructions, financial expectations, and timelines clearly.
• Address patient questions in a professional and compassionate manner.
• Ensure documentation (consents, histories, referrals, imaging) is collected and uploaded.
• Verify referrals and obtain insurance authorizations as needed.
• Maintain the appointment calendar and report conflicts or changes.
• Monitor and reorder supplies to support daily operations.
• Assist patients at check-in/check-out as necessary.
• Support administrative projects during absences or high-volume periods.
• Participate in staff meetings and training sessions.
• Perform other duties as assigned by management.

Skills

Organizational skills

Multitasking

Communication

Patient service

Dental software familiarity

Education

High school diploma or equivalent

Healthcare education coursework (preferred)

Tools

Dentrix

Eaglesoft

Job description

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

Essential Responsibilities:

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Requirements

Qualifications & Experience:

• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Previous experience in dental or healthcare scheduling preferred.
• Strong organizational and multitasking skills.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Why Join Us?

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off