Treatment coordinator

Great Expressions; Snellville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Great Expressions in Snellville, GA is seeking a Treatment Coordinator to enhance the patient experience and flow. You will explain treatment needs, emphasize importance to health, and outline financial options to support the recommended care.

Responsibilities include presenting treatment plans to patients, guiding them through office flow, and ensuring compliance with regulations. A strong dental office background and solid communication are essential.

Qualifications

• High school diploma or GED required; healthcare knowledge preferred.
• Bachelor’s degree in Healthcare Administration or related field is a plus.
• Strong interpersonal and written communication skills are essential.

Responsibilities

• Explain and promote the treatment plan to patients and the doctor’s recommendations.
• Guide patients through proper office flow and schedule follow-up appointments.
• Explain financial options and assist patients with payment arrangements.
• Maintain compliance with OSHA, HIPAA, ADA, and related regulations.
• Build productive relationships with patients to enhance the patient experience.

Skills

Interpersonal communication

Written communication

Customer service

Education

High School Diploma or GED

Bachelor’s degree in Healthcare Administration or related field

Tools

Microsoft Office

Practice Management systems

Job description

254 - Snellville - Office Operations, 2220 Wisteria Drive, Suite 300, Snellville, Georgia, United States of America

Job Description

J ob Summary:

The Treatment Coordinator serves as a key member in the patient experience and flow. This position is responsible for explaining and ensuring the patient understands what treatment they need, the importance of the treatment to their overall health and the financial options to deploy in order to commit to the needed care.

• Communicates recommended treatment plan to the patient and promotes good qualities of your doctor
• Listens to individual patients concerns and assists the patient through by applying judgment and practical solutions
• Provides feedback to patients regarding specific tactics that change financial and patient care outcomes
• Works to obtain commitment to financial arrangement protocols from patients
• Guides patients through proper office flow to assist in arranging appointments for follow up treatment
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)
• Other tasks as requested by direct Manager

Education & Experience:

• 2-4 years of dental office experience
• High School Diploma or GED
• Familiarity with dental terminology to clarify to patient’s treatment options
• Ideal candidates will have a Bachelor’s degree in Healthcare Administration, Medical Sales or other related degree

Knowledge, Skills & Abilities:

• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Ability to work with mathematical concepts to practical situations
• Ability to read, analyze and interpret common insurance plans and financial information
• Proven track record of developing highly productive working relationships
• Ability to work independently and professionally in a fast past environment
• Excellent written and interpersonal communication skills
• Superior patient experience skills and successful track record of positive patient communications
• Ability to create and maintain good communications with the patient in order to explain and gain patient treatment planning understanding and acceptance

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

254 - Snellville - Office Operations, 2220 Wisteria Drive, Suite 300, Snellville, Georgia, United States of America