Patient Coordinator

Great Expressions; Decatur, Northern (GA, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions in Decatur, GA is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and assist with administrative tasks. You will play a vital role in delivering a positive patient experience within a dental practice.

The role requires 1–3 years of reception or customer service experience in a dental office and a high school diploma or equivalent; healthcare admin certification is a plus. Apply to join our team and support efficient patient care.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent; healthcare administration coursework or certification is a plus.

Responsibilities

• Greet patients and provide a warm welcome to visitors.
• Schedule appointments considering staff availability and patient preferences.
• Maintain patient records and ensure confidentiality in line with privacy regulations.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information including medical history and insurance details.
• Handle billing tasks including co-pays and claims processing with insurance providers.
• Respond to patient inquiries via phone, email, or in person and provide practice information.
• Maintain the reception area and support smooth patient flow.

Skills

Customer service

Receptionist

Education

High school diploma or equivalent

Healthcare administration coursework/certification

Job description

256 - Decatur - Office Operations, 200 East Ponce de Leon Avenue, Suite 300, Decatur, Georgia, United States of America

Job Description

Posted Friday, August 14, 2026 at 5:00 AM

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

If you are passionate about dental care and have a strong desire to contribute to a patient's oral health journey, we invite you to apply for the Patient Coordinator position. Join our team and help us create beautiful smiles and provide exceptional dental care.

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

256 - Decatur - Office Operations, 200 East Ponce de Leon Avenue, Suite 300, Decatur, Georgia, United States of America