Orthodontics Treatment Coordinator

Great Expressions; Miami, Northern (FL, KY); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Great Expressions in Miami seeks a Treatment Coordinator to enhance the patient experience by explaining treatment needs and importance, while guiding financial options and care commitments. You will help patients understand plans and coordinate scheduling with the dental team.

The role emphasizes accurate insurance interpretation, effective communication, and maintaining regulatory compliance in a fast-paced dental office setting.

Qualifications

• High School Diploma or GED with 4+ years in a dental office.
• Familiarity with dental terminology to clarify treatment options.
• Bachelor’s in Healthcare Administration or related field preferred.

Responsibilities

• Explain treatment options and importance to patients.
• Promote doctor’s recommended treatment plan to patients.
• Obtain commitment to financial arrangements with patients.
• Guide patients through office flow and follow-up scheduling.
• Maintain compliance with OSHA, HIPAA, ADA and related policies.

Skills

Microsoft Office

Healthcare PM

Insurance terminology

Communication

Patient relations

Education

High School Diploma or GED

Bachelor’s in Healthcare Administration

Tools

Practice Management Software

Job description

224 - The Gables - Office Operations, 2501 SW 22nd Street, Miami, Florida, United States of America

Job Description

Posted Tuesday, September 1, 2026 at 4:00 AM

J ob Summary:

The Treatment Coordinator serves as a key member in the patient experience and flow. This position is responsible for explaining and ensuring the patient understands what treatment they need, the importance of the treatment to their overall health and the financial options to deploy in order to commit to the needed care.

Work Schedule:

• Tuesday, Thursday & Friday: 8:00 AM – 5:00 PM
• Communicates recommended treatment plan to the patient and promotes good qualities of your doctor
• Listens to individual patients concerns and assists the patient through by applying judgment and practical solutions
• Provides feedback to patients regarding specific tactics that change financial and patient care outcomes
• Works to obtain commitment to financial arrangement protocols from patients
• Guides patients through proper office flow to assist in arranging appointments for follow up treatment
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)
• Other tasks as requested by direct Manager

Education & Experience:

• High School Diploma or GED with 4 or more years’ experience in a dental office environment
• Familiarity with dental terminology to clarify to patient’s treatment options
• Ideal candidates will have a Bachelor’s degree in Healthcare Administration, Medical Sales or other related degree

Knowledge, Skills & Abilities:

• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Ability to work with mathematical concepts to practical situations
• Ability to read, analyze and interpret common insurance plans and financial information
• Proven track record of developing highly productive working relationships
• Ability to work independently and professionally in a fast past environment
• Excellent written and interpersonal communication skills
• Superior patient experience skills and successful track record of positive patient communications
• Ability to create and maintain good communications with the patient in order to explain and gain patient treatment planning understanding and acceptance

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

224 - The Gables - Office Operations, 2501 SW 22nd Street, Miami, Florida, United States of America