Orthodontics Treatment Coordinator

Great Expressions Dental Centers; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Great Expressions Dental Centers in Miami is seeking a Treatment Coordinator to enhance the patient experience by explaining necessary treatment, its health impact, and available financial options to ensure patient commitment to care.

The role supports patients through the treatment planning process, helps manage scheduling and office flow, and ensures compliance with healthcare regulations while collaborating with the dental team.

Qualifications

• High School Diploma or GED with 4+ years’ experience in a dental office.
• Familiarity with dental terminology to clarify treatment options.
• Bachelor’s degree in Healthcare Administration, Medical Sales or other related degree preferred.

Responsibilities

• Communicates recommended treatment plan to the patient and promotes the doctor’s strengths.
• Listens to patient concerns and assists by applying judgment and practical solutions.
• Provides feedback to patients regarding tactics that improve financial and patient care outcomes.
• Works to obtain commitment to financial arrangement protocols from patients.
• Guides patients through office flow to arrange follow-up treatment appointments.
• Maintains compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPAA, ADA, DOL, Company policies & procedures).
• Other tasks as requested by direct Manager.

Skills

Dental terminology

Communication

Interpersonal skills

Financial discussion

Education

Bachelor’s degree in Healthcare Administration or related

Tools

Microsoft Office

Practice Management systems

Job description

Job Summary

The Treatment Coordinator serves as a key member in the patient experience and flow. This position is responsible for explaining and ensuring the patient understands what treatment they need, the importance of the treatment to their overall health and the financial options to deploy in order to commit to the needed care.

Work Schedule

• Monday & Wednesday: 10:00 AM – 6:00 PM
• Tuesday, Thursday & Friday: 8:00 AM – 5:00 PM

Essential Duties & Responsibilities

• Communicates recommended treatment plan to the patient and promotes good qualities of your doctor
• Listens to individual patients concerns and assists the patient through by applying judgment and practical solutions
• Provides feedback to patients regarding specific tactics that change financial and patient care outcomes
• Works to obtain commitment to financial arrangement protocols from patients
• Guides patients through proper office flow to assist in arranging appointments for follow up treatment
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)
• Other tasks as requested by direct Manager

Education & Experience

• High School Diploma or GED with 4 or more years’ experience in a dental office environment
• Familiarity with dental terminology to clarify to patient’s treatment options
• Ideal candidates will have a Bachelor’s degree in Healthcare Administration, Medical Sales or other related degree

Knowledge, Skills & Abilities

• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Ability to work with mathematical concepts to practical situations
• Ability to read, analyze and interpret common insurance plans and financial information
• Proven track record of developing highly productive working relationships
• Ability to work independently and professionally in a fast past environment
• Excellent written and interpersonal communication skills
• Superior patient experience skills and successful track record of positive patient communications
• Ability to create and maintain good communications with the patient in order to explain and gain patient treatment planning understanding and acceptance

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer.