Treatment Coordinator

Chicago Dental Implants, Oral & Facial Surgery; Orland Park (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) Plan

Paid Time Off

Paid Holidays

Collaborative environment

Growth opportunities

Job summary

Chicago Dental Implants, Oral & Facial Surgery in Joliet, IL is seeking a highly organized Treatment Coordinator to be the main point of contact for patients, guiding them through scheduling, financial options, and care coordination.

You will manage appointments, discuss treatment plans, verify insurance, coordinate referrals, and maintain accurate records to ensure a smooth patient experience across our Joliet and nearby Orland Park locations.

Qualifications

• Previous dental office experience required.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Confident discussing treatment plans, insurance, and finances.
• Experience with dental software and insurance verification.
• Team-oriented with passion for patient care.

Responsibilities

• Greet patients and check in/out with professionalism.
• Answer phone system and schedule appointments.
• Manage confirmations, reschedules, and cancellations.
• Update patient records, insurance, and medical history.
• Collect payments and assist with financial transactions.
• Coordinate referrals and records requests.
• Maintain a clean, welcoming office environment.
• Present treatment plans and discuss costs.
• Verify insurance benefits and coverage.
• Coordinate surgical procedures and follow-ups.
• Communicate with referring offices to ensure care.
• Support treatment acceptance with patient communication.

Skills

Dental office experience

Organizational skills

Multitasking

Communication

Customer service

Insurance verification

Tools

Dental software

Job description

Career Opportunities with Chicago Dental Implants, Oral & Facial Surgery

A great place to work.

Careers At Chicago Dental Implants, Oral & Facial Surgery

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Chicago Dental Implants, Oral & Facial Surgery | Joliet, IL

Are you passionate about helping patients navigate their dental treatment journey? Chicago Dental Implants, Oral & Facial Surgery is seeking a highly organized, personable, and detail-oriented Treatment Coordinator to join our growing team in Joliet, IL.

In this role, you'll be a key point of contact for patients, helping them feel informed, supported, and confident throughout their care experience. From scheduling appointments and coordinating treatment plans to explaining financial options and working with referring offices, you'll play an integral role in delivering exceptional patient care.

Location & Travel

This position is primarily based in Joliet, IL, with occasional travel to our Orland Park, Plainfield, and Downers Grove locations.

What You'll Do

Front Desk & Patient Experience

• Welcome and check in/check out patients with a friendly, professional attitude
• Answer a multi-line phone system and assist with appointment scheduling
• Manage appointment confirmations, reschedules, and cancellations
• Update patient information, insurance details, and medical histories
• Collect patient payments and assist with financial transactions
• Maintain accurate patient records and documentation
• Coordinate referrals, records requests, and office correspondence
• Help maintain a clean, organized, and welcoming office environment

Treatment Coordination

• Present treatment plans and answer patient questions regarding procedures, timelines, and costs
• Verify insurance benefits and explain coverage and payment options
• Coordinate surgical procedures and follow-up appointments
• Communicate with referring dental offices to ensure seamless patient care
• Support treatment acceptance through excellent patient communication
• Maintain accurate treatment documentation and case records

What We're Looking For

• Previous dental office experience required (Front Desk and/or Treatment Coordinator experience preferred)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Confidence discussing treatment plans, insurance, and financial arrangements
• Experience with dental software and insurance verification processes
• Team-oriented mindset and commitment to outstanding patient care

Schedule

Full-Time

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 3:00 PM

We value our team and offer a comprehensive benefits package, including:

• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Supportive and collaborative work environment
• Opportunity to grow within a respected and expanding oral surgery practice