Treatment Coordinator

Chicago Dental Implants, Oral & Facial Surgery; Joliet (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Collaborative environment

Growth within practice

Job summary

Chicago Dental Implants, Oral & Facial Surgery in Joliet, IL is seeking a highly organized Treatment Coordinator to join our growing team. You will be the primary contact for patients, guiding them through scheduling, treatment planning, and financial options while delivering exceptional patient care.

This full-time role supports referrals, coordinates procedures, maintains records, and ensures a welcoming, efficient office environment.

Qualifications

• Previous dental office experience required (Front Desk and/or Treatment Coordinator experience preferred)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Confidence discussing treatment plans, insurance, and financial arrangements
• Experience with dental software and insurance verification processes
• Team-oriented mindset and commitment to outstanding patient care

Responsibilities

• Front Desk & Patient Experience: Welcome and check in/check out patients with a friendly, professional attitude
• Front Desk & Patient Experience: Answer a multi-line phone system and assist with appointment scheduling
• Front Desk & Patient Experience: Manage appointment confirmations, reschedules, and cancellations
• Front Desk & Patient Experience: Update patient information, insurance details, and medical histories
• Front Desk & Patient Experience: Collect patient payments and assist with financial transactions
• Front Desk & Patient Experience: Maintain accurate patient records and documentation
• Front Desk & Patient Experience: Coordinate referrals, records requests, and office correspondence
• Front Desk & Patient Experience: Help maintain a clean, organized, and welcoming office environment
• Treatment Coordination: Present treatment plans and answer patient questions regarding procedures, timelines, and costs
• Treatment Coordination: Verify insurance benefits and explain coverage and payment options
• Treatment Coordination: Coordinate surgical procedures and follow-up appointments
• Treatment Coordination: Communicate with referring dental offices to ensure seamless patient care
• Treatment Coordination: Support treatment acceptance through excellent patient communication
• Treatment Coordination: Maintain accurate treatment documentation and case records

Skills

Organizational skills

Multitasking

Communication

Customer service

Dental software experience

Insurance verification

Job description

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Chicago Dental Implants, Oral & Facial Surgery | Joliet, IL

Are you passionate about helping patients navigate their dental treatment journey? Chicago Dental Implants, Oral & Facial Surgery is seeking a highly organized, personable, and detail-oriented Treatment Coordinator to join our growing team in Joliet, IL.

In this role, you'll be a key point of contact for patients, helping them feel informed, supported, and confident throughout their care experience. From scheduling appointments and coordinating treatment plans to explaining financial options and working with referring offices, you'll play an integral role in delivering exceptional patient care.

Location & Travel

This position is primarily based in Joliet, IL, with occasional travel to our Orland Park, Plainfield, and Downers Grove locations.

What You'll Do

Front Desk & Patient Experience

• Welcome and check in/check out patients with a friendly, professional attitude
• Answer a multi-line phone system and assist with appointment scheduling
• Manage appointment confirmations, reschedules, and cancellations
• Update patient information, insurance details, and medical histories
• Collect patient payments and assist with financial transactions
• Maintain accurate patient records and documentation
• Coordinate referrals, records requests, and office correspondence
• Help maintain a clean, organized, and welcoming office environment

Treatment Coordination

• Present treatment plans and answer patient questions regarding procedures, timelines, and costs
• Verify insurance benefits and explain coverage and payment options
• Coordinate surgical procedures and follow-up appointments
• Communicate with referring dental offices to ensure seamless patient care
• Support treatment acceptance through excellent patient communication
• Maintain accurate treatment documentation and case records

What We're Looking For

• Previous dental office experience required (Front Desk and/or Treatment Coordinator experience preferred)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Confidence discussing treatment plans, insurance, and financial arrangements
• Experience with dental software and insurance verification processes
• Team-oriented mindset and commitment to outstanding patient care

Schedule

Full-Time

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 3:00 PM

We value our team and offer a comprehensive benefits package, including:

• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Supportive and collaborative work environment
• Opportunity to grow within a respected and expanding oral surgery practice