Treatment Coordinator

smilepartnersrecruitment; Downers Grove (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Collaborative work environment

Growth opportunities in a respected/g+

Job summary

Chicago Dental Implants, Oral & Facial Surgery in Joliet, IL is seeking a dedicated Treatment Coordinator to guide patients through their treatment journey. You will manage front desk tasks, scheduling, and financial discussions, ensuring a smooth and informative patient experience.

The role emphasizes coordinating treatment plans, verifying insurance, and communicating with referring offices to deliver exceptional care.

Qualifications

• Must have previous dental office experience (Front Desk and/or Treatment Coordinator preferred).
• Strong organizational and multitasking skills are required.
• Excellent communication and customer service abilities are essential.
• Confidence discussing treatment plans, insurance, and financial arrangements is important.
• Experience with dental software and insurance verification processes is preferred.
• Team-oriented mindset and commitment to outstanding patient care.

Responsibilities

• Welcome and check in/check out patients with a friendly, professional attitude.
• Answer a multi-line phone system and assist with appointment scheduling.
• Manage appointment confirmations, reschedules, and cancellations.
• Update patient information, insurance details, and medical histories.
• Collect patient payments and assist with financial transactions.
• Maintain accurate patient records and documentation.
• Coordinate referrals, records requests, and office correspondence.
• Help maintain a clean, organized, and welcoming office environment.
• Present treatment plans and answer patient questions regarding procedures, timelines, and costs.
• Verify insurance benefits and explain coverage and payment options.
• Coordinate surgical procedures and follow-up appointments.
• Communicate with referring dental offices to ensure seamless patient care.
• Support treatment acceptance through excellent patient communication.
• Maintain accurate treatment documentation and case records.

Skills

Highly organized

Multitasking

Communication skills

Customer service

Insurance verification

Dental software experience

Team-oriented

Tools

Dental software

Job description

Treatment Coordinator

Chicago Dental Implants, Oral & Facial Surgery | Joliet, IL

Are you passionate about helping patients navigate their dental treatment journey? Chicago Dental Implants, Oral & Facial Surgery is seeking a highly organized, personable, and detail-oriented Treatment Coordinator to join our growing team in Joliet, IL.

In this role, you'll be a key point of contact for patients, helping them feel informed, supported, and confident throughout their care experience. From scheduling appointments and coordinating treatment plans to explaining financial options and working with referring offices, you'll play an integral role in delivering exceptional patient care.

Location & Travel

This position is primarily based in Joliet, IL, with occasional travel to our Orland Park, Plainfield, and Downers Grove locations.

What You'll Do

Front Desk & Patient Experience

• Welcome and check in/check out patients with a friendly, professional attitude
• Answer a multi-line phone system and assist with appointment scheduling
• Manage appointment confirmations, reschedules, and cancellations
• Update patient information, insurance details, and medical histories
• Collect patient payments and assist with financial transactions
• Maintain accurate patient records and documentation
• Coordinate referrals, records requests, and office correspondence
• Help maintain a clean, organized, and welcoming office environment

Treatment Coordination

• Present treatment plans and answer patient questions regarding procedures, timelines, and costs
• Verify insurance benefits and explain coverage and payment options
• Coordinate surgical procedures and follow-up appointments
• Communicate with referring dental offices to ensure seamless patient care
• Support treatment acceptance through excellent patient communication
• Maintain accurate treatment documentation and case records

What We’re Looking For

• Previous dental office experience required (Front Desk and/or Treatment Coordinator experience preferred)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Confidence discussing treatment plans, insurance, and financial arrangements
• Experience with dental software and insurance verification processes
• Team-oriented mindset and commitment to outstanding patient care

Schedule

Full-Time

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 3:00 PM

Benefits

We value our team and offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Supportive and collaborative work environment
• Opportunity to grow within a respected and expanding oral surgery practice

Join Our Team

If you thrive in a fast-paced environment, enjoy helping patients, and want to be part of a growing oral and facial surgery practice, we'd love to hear from you.