Treatment Coordinator

Chicago Dental Implants, Oral & Facial Surgery; Downers Grove (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Collaborative work environment

Growth opportunities

Job summary

Chicago Dental Implants, Oral & Facial Surgery in Joliet, IL seeks a highly organized Treatment Coordinator to join our growing team. Based primarily in Joliet, you will handle front desk duties, schedule appointments, and coordinate treatment plans and referrals.

You will explain financial options, verify insurance, and support patients throughout their care journey in a patient-centered, collaborative environment.

Qualifications

• Previous dental office experience required.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience discussing treatment plans, insurance, and financial arrangements.
• Experience with dental software and insurance verification.

Responsibilities

• Greet and check in/out patients with a friendly, professional attitude.
• Answer a multi-line phone system and assist with appointment scheduling.
• Manage appointment confirmations, reschedules, and cancellations.
• Update patient information, insurance details, and medical histories.
• Collect patient payments and assist with financial transactions.
• Coordinate referrals, records requests, and office correspondence.
• Coordinate treatment plans and follow-up appointments.
• Communicate with referring dental offices to ensure seamless patient care.

Skills

Front Desk experience

Treatment coordination experience

Organizational skills

Communication skills

Customer service

Tools

Dental software

Insurance verification tools

Job description

Career Opportunities with Chicago Dental Implants, Oral & Facial Surgery

A great place to work.

Careers At Chicago Dental Implants, Oral & Facial Surgery

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Chicago Dental Implants, Oral & Facial Surgery | Joliet, IL

Are you passionate about helping patients navigate their dental treatment journey? Chicago Dental Implants, Oral & Facial Surgery is seeking a highly organized, personable, and detail-oriented Treatment Coordinator to join our growing team in Joliet, IL.

In this role, you'll be a key point of contact for patients, helping them feel informed, supported, and confident throughout their care experience. From scheduling appointments and coordinating treatment plans to explaining financial options and working with referring offices, you'll play an integral role in delivering exceptional patient care.

Location & Travel

This position is primarily based in Joliet, IL, with occasional travel to our Orland Park, Plainfield, and Downers Grove locations.

What You'll Do

Front Desk & Patient Experience

• Welcome and check in/check out patients with a friendly, professional attitude
• Answer a multi-line phone system and assist with appointment scheduling
• Manage appointment confirmations, reschedules, and cancellations
• Update patient information, insurance details, and medical histories
• Collect patient payments and assist with financial transactions
• Maintain accurate patient records and documentation
• Coordinate referrals, records requests, and office correspondence
• Help maintain a clean, organized, and welcoming office environment

Treatment Coordination

• Present treatment plans and answer patient questions regarding procedures, timelines, and costs
• Verify insurance benefits and explain coverage and payment options
• Coordinate surgical procedures and follow-up appointments
• Communicate with referring dental offices to ensure seamless patient care
• Support treatment acceptance through excellent patient communication
• Maintain accurate treatment documentation and case records

What We're Looking For

• Previous dental office experience required (Front Desk and/or Treatment Coordinator experience preferred)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Confidence discussing treatment plans, insurance, and financial arrangements
• Experience with dental software and insurance verification processes
• Team-oriented mindset and commitment to outstanding patient care

Schedule

Full-Time

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 3:00 PM

We value our team and offer a comprehensive benefits package, including:

• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Supportive and collaborative work environment
• Opportunity to grow within a respected and expanding oral surgery practice