Treatment Coordinator

Redwood Dental Inc.; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Redwood Dental is seeking a Treatment Coordinator to join our friendly team and help patients achieve their smile goals. You will present treatment plans, discuss insurance options, and guide patients through financial arrangements with third-party lenders when needed.

The ideal candidate has at least two years of dental reception or treatment coordination experience, excels at communication, and enjoys a fast-paced clinical setting. Office hours include weekdays with occasional Saturdays.

Qualifications

• At least 2 years of dental reception or treatment coordinator experience.
• Experience with insurance verification and patient financials.
• Familiarity with dental terminology.
• Strong communication and patient service mindset.

Responsibilities

• Present treatment plans and explain procedures to patients
• Discuss insurance, costs, and financial options
• Collect payments and follow up on outstanding balances
• Schedule treatment to maximize provider productivity
• Keep schedules full through confirmations and patient follow-up
• Verify insurance and ensure accurate patient records

Skills

Patient experience

Multitasking

Verbal and written communication

Presentation of treatment plans

Financial discussions

Attention to detail

Team collaboration

Tools

Dentrix

Job description

Treatment Coordinator - Redwood Dental ($500 Signing Bonus!)

Redwood Dental is looking to add a dental receptionist to join our friendly team!

We are looking for someone that loves working with patients to achieve their smile goals with knowledge in treatment planning and financial arrangements using third party lenders when needed. If you have at least one year of previous dental experience, love serving patients, have a bright and energetic personality and want to find a long term fit for your career, please consider us.

Job Responsibilities:

• Present treatment plans and explain procedures to patients
• Discuss insurance, costs, and financial options
• Collect payments and follow up on outstanding balances
• Schedule treatment to maximize provider productivity
• Keep schedules full through confirmations and patient follow-up
• Verify insurance and ensure accurate patient records

Desired Skills & Competencies:

• High-energy, positive, and professional demeanor with a strong focus on patient experience
• Excellent multitasking and time-management skills in a fast-paced clinical environment
• Strong verbal and written communication skills; confident and clear phone presence
• Ability to present treatment plans in a clear, empathetic, and motivating manner
• Skilled in discussing financial options and helping patients move forward with treatment
• Strong attention to detail and accuracy, particularly with insurance and patient information
• Team-oriented mindset with the ability to collaborate effectively with providers and front office staff
• Comfortable handling objections, questions, and sensitive conversations with professionalism

Required / Preferred Experience:

• Minimum 2 years of experience in the treatment coordinator role
• Prior experience with insurance verification and benefit breakdowns required
• Experience presenting treatment plans and reviewing financial responsibility with patients' required
• Strong phone skills, including scheduling, inbound/outbound calls, and patient follow-up
• Experience working with dental practice management software (Dentrix preferred)
• Knowledge of dental terminology and procedures required
• Dental office experience required

Office Hours:

• Monday: 8:00 AM - 4:00 PM
• Tuesday: 9:00 AM - 6:00 PM
• Thursday: 8:00 AM - 5:00 PM
• Alternate Friday / Saturday: 8:00 AM - 1:00 PM

If you're looking for a welcoming office where you can make a difference and grow with a great team, we'd love to hear from you!