Treatment Coordinator

Lane-; Greensboro (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay!

401(k) Employer Contribution Plan

Quarterly Performance Bonus!

Paid Treatment Coordinator Training in

Employee Assistance Program!

Paid Time Off & Holidays!

Fridays off at 2 PM!

Volunteer opportunities with SmileSqud

Job summary

Lane & Associates Family Dentistry is hiring a Dental Treatment Coordinator in Greensboro, NC. You will be the first point of contact for patients, scheduling and coordinating appointments, explaining treatment plans, and assisting with insurance verification and payments.

The role emphasizes accuracy, HIPAA compliance, and a welcoming patient experience. Ideal candidates have 1–2 years in a dental front office or treatment coordination role, with strong communication, organization, and computer

Qualifications

• Minimum 1-2 years in a dental front office or treatment coordination role.
• Professional, polished demeanor with strong communication skills.
• Ability to lift 15-20 lbs and work in a team environment.

Responsibilities

• Serve as a primary point of contact for patients with a welcoming, professional experience.
• Manage multi-line phone system to schedule, reschedule, and confirm appointments.
• Present and review treatment plans to promote case acceptance.
• Verify insurance coverage and eligibility, update records, and process payments.
• Maintain HIPAA-compliant electronic patient records and reception area.

Skills

Strong communication

Attention to detail

Organizational skills

Team collaboration

Proficiency with computers

Education

High School Diploma or GED

Tools

Denticon

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Greensboro, NC, US

5 days ago Requisition ID: 5815

Now Hiring: Treatment Coordinator | Greensboro

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

• Competitive pay!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Paid Treatment Coordinator Training Class in Fuquay Varina
• Employee Assistance Program!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.