Treatment Coordinator

Lane & Associates Family Dentistry; Erwin (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage

401(k) Employer Contribution Plan

Quarterly Performance Bonuses

Paid Time Off

Employee discounts at major retailers

Job summary

A local dental practice is seeking an experienced Treatment Coordinator to join their supportive team in Erwin, North Carolina. The role includes managing patient appointments, assisting with insurance, and presenting treatment plans. Candidates should have at least 1-2 years of dental office experience, strong communication skills, and a passion for exceptional patient care. Benefits include competitive pay, comprehensive insurance after 90 days, a 401(k) contribution plan, and fun team events. Join a workplace that values your contributions and well-being.

Qualifications

• 1-2 years of dental office experience required.
• Oral Surgery or Orthodontic experience is a plus.
• Ability to lift up 15-20 lbs.

Responsibilities

• Manage a multi-line phone system for scheduling.
• Collect and update patient personal and insurance information.
• Present treatment plans to promote case acceptance.

Skills

Strong communication skills

Organizational skills

Teamwork

Attention to detail

Proficiency with computers

Education

High School Diploma or GED

Tools

Denticon

Dolphin

Job description

Overview

Now Hiring: Treatment Coordinator | Dunn Oral Surgery + Orthodontics

At Lane & Associates Family Dentistry, we love to make our patients smile, and that starts with you! We’re currently seeking an experienced Treatment Coordinator to join our warm, welcoming, and supportive dental team.

As a Treatment Coordinator, you’ll help patients feel confident and cared for from their very first call through every step of their treatment journey. You’ll manage provider schedules, assist with insurance details, ensure financial arrangements are handled smoothly, and deliver that signature 5-star experience we’re known for.

Responsibilities

• Manage a multi-line phone system to schedule, reschedule, and confirm appointments.
• Keep all provider schedules full and efficient
• Collect and update patient personal and insurance information in Denticon/Dolphin accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Keep the lobby and waiting area tidy and inviting.
• Other duties as assigned

Qualifications

• A minimum of 1–2 years of dental office experience
• Oral Surgery and/ or Orthodontic experience is a plus!
• Strong communication and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers (Denticon + Dolphin experience a plus!)
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Why You’ll Love Working Here

• Competitive pay!
• Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
• 401(k) Employer Contribution Plan (after 90 days!)
• Quarterly Performance Bonus Opportunities!
• Paid Treatment Coordinator Training Class in Fuquay Broad!
• Employee Assistance Program!
• Uniform Allowance!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!
• Employee discounts at major retailers!
• and so much more!