Treatment Coordinator

Lane & Associates Family Dentistry; Fayetteville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive Insurance Coverage

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Paid Time Off

Fridays off at 2 PM

Paid time off & holidays

Fridays off at 2 PM

Employee discounts

Job summary

A dental practice in Fayetteville is seeking an experienced Treatment Coordinator to join their supportive team. This role involves managing patient schedules, handling insurance details, and ensuring an exceptional patient experience. Ideal candidates will have 1-2 years of dental office experience, strong communication skills, and attention to detail. The position offers competitive pay and comprehensive insurance benefits after 90 days, alongside various perks such as quarterly bonuses and team events.

Qualifications

• Minimum of 1–2 years of dental office experience.
• Professional and polished demeanor.
• Ability to lift 15–20 lbs.
• Positive attitude and passion for patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers (Denticon + Dolphin a plus!).
• High School Diploma or GED.
• Ability to lift 15–20 lbs.

Responsibilities

• Manage multi-line phone system for scheduling appointments.
• Present treatment plans to promote case acceptance.
• Check in and check out patients.
• Check in and check out patients professionally.
• Present and review treatment plans to promote case acceptance.
• Verify insurance coverage and eligibility; maintain records.
• Process payments and enforce financial policies.
• Keep lobby and waiting area tidy and inviting.
• Other duties as assigned.

Skills

Strong communication skills

Organizational skills

Attention to detail

Positive attitude

Teamwork ability

Proficiency with computers

Education

High School Diploma or GED

Tools

Denticon

Dolphin experience

Job description

Now Hiring: Treatment Coordinator | Fayetteville

At Lane & Associates Family Dentistry, we love to make our patients smile, and that starts with you! We’re currently seeking an experienced Treatment Coordinator to join our warm, welcoming, and supportive dental team.

As a Treatment Coordinator, you’ll help patients feel confident and cared for from their very first call through every step of their treatment journey. You’ll manage provider schedules, assist with insurance details, ensure financial arrangements are handled smoothly, and deliver that signature 5‑star experience we’re known for.

What You’ll Do

• Manage a multi‑line phone system to schedule, reschedule, and confirm appointments.
• Keep all provider schedules full and efficient.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Keep the lobby and waiting area tidy and inviting.
• Other duties as assigned.

What Makes You a Great Fit

• A minimum of 1–2 years of dental office experience.
• Strong communication and organizational skills.
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers (Denticon + Dolphin experience a plus!).
• High School Diploma or GED.
• Ability to lift 15–20 lbs.

Why You’ll Love Working Here

• Competitive pay!
• Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
• 401(k) Employer Contribution Plan (after 90 days!)
• Quarterly Performance Bonus Opportunities!
• Paid Treatment Coordinator Training Class in Fuquay Broad!
• Employee Assistance Program!
• Uniform Allowance!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year‑round!
• Birthday and Work Anniversary surprises sent directly from our owners!
• Employee discounts at major retailers!
• and so much more!